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IMPROVED SECURITY


MANAGE TRANSACTION LIMITS:

Increase or decrease your transaction limits, whenever you need to, for bills
payments, fund transfers, prepaid reloading and ATM transactions.



Step 1

Tap the Settings icon on the upper
left corner of the dashboard


Step 2

Tap Pay & Transfer


Step 3

Select Pay Limit, Transfer Limit, Reload
Limit or ATM Transaction Limit


Step 4

Tap the dropdown arrow beside
your current limit


Step 5

Scroll to select the new limit
you want and tap Done


Step 6

Tap Save Changes


Step 7

For limit increase, you will be asked
to Confirm to proceed


Step 8

You will be asked to Approve
via Secure2u


Step 9

Increase in limit will reflect after 12 hours;
decrease in limit will apply immediately

Important Reminders
  • Your selected transaction limit will be your total daily shared limit across all your accounts for the chosen transaction type.
  • When increasing limits, the new limit will reflect after twelve (12) hours, for your security. You can still transact with the current limit.
  • When decreasing limits, the new limit will reflect immediately after you tap “Save Changes”.
  • For transaction types with “No Limit” as the default limit, the “No Limit” option will no longer be available once you adjust your transaction limit via M2U PH App; the available maximum limit will be the highest available limit in the dropdown list.
  • Management of transaction limits will only be applicable to the Individual customers and Sole Proprietor customers.
  • View the transaction limits here.

SECURE LOCK: TEMPORARILY DEACTIVATE M2U ACCESS

Instantly freeze your M2U access in-app, in case of any suspected
unauthorized access to your M2U account.



Step 1

Tap Secure Lock under Quick Actions
on the dashboard


Step 2

Enter your password


Step 3

Tap Deactivate M2U Access


Step 4

Read through the important reminders on temporary deactivation of M2U access


Step 5

Tap Deactivate Now


Step 6

Tap Confirm to proceed


Step 7

You will be asked to Approve
via Secure2u


Step 8

Your M2U access is now
temporarily deactivated


Step 9

Your M2U access will remain deactivated until you request for reactivation

Important Reminders
  • Upon deactivation of your M2U access, you will be logged out of all active M2U sessions in any linked device in both M2U mobile app and internet banking.
  • To reactivate your M2U access, please call Customer Care or visit any Maybank branch near you.
  • Once your M2U access has been reactivated, it is highly encouraged that you change your password.

SECURE LOCK: PERMANENTLY BLOCK DEBIT CARD

Permanently block your Maybank Debit Card immediately in-app, in case of suspected fraud or in case you lost your card.



Step 1

Tap Secure Lock under Quick Actions
on the dashboard


Step 2

Enter your password and tap Block Card


Step 3

Read the important reminders and tap Next


Step 4

Select the card to be blocked
and tap Next


Step 5

Select reason for blocking from the dropdown list and agree to the Terms & Conditions


Step 6

Tap Confirm


Step 7

You will be asked to Approve
via Secure2u


Step 8

Your selected card is now permanently blocked


Step 9

Your blocked debit card will appear faded
and can no longer be selected

Important Reminders
  • Once you have permanently blocked a debit card, you can no longer use the card for transactions. You may request for a card replacement, subject to applicable fees, via Customer Care or any Maybank branch near you.

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A proud member of and Deposits are insured by PDIC up to P1 Million per depositor.
For inquiries or complaints, you may contact Maybank Customer Service hotline at (02) 8588 3888 or our toll-free number 1800 10 588 38888. Alternatively, you may also send an email to mpi.customerservice@maybank.com
Maybank Philippines, Inc. is regulated by the Bangko Sentral ng Pilipinas | https://www.bsp.gov.ph

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