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Question
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Answer
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How do I get a Maybank Visa Debit Card?
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- All new ATM-based deposit accounts starting January 1, 2022, will be issued a Maybank Visa Debit Card or Maybank Visa Platinum card for Premier clients.
- For Maybank iSave accounts, debit card will be issued only for accounts with at least P1,000 in initial deposit
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I already have an existing ATM-based deposit account with Maybank, how do I request for a replacement to have a Maybank Visa Debit Card?
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- Replacement for a Maybank Debit Card will done in phases. For your convenience, Maybank will send 2-way SMS where you can reply request for a debit card replacement. From card request, card will be available for pick up from your branch of account within 5 (for MM) / 8 (for outside MM) banking days.
- If you want to request for a replacement ahead of your schedule, you can go to any Maybank Branch to request for a replacement. Maybank will waive the initial replacement cost of P150.00 (shift to Maybank Visa Debit Card)
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Can I assign a different name to appear on the card? (maximum character on the card is 26)
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If you want a different name to appear on your debit card, you can call Maybank Service Hotline (02) 8588-3888 to make your request.
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Can I request for my Debit Card to be forwarded to a branch near me?
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Inform your branch of account to forward to your preferred branch. |
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Inform your branch of account to forward to your preferred branch.Can I change all my ATM-based deposit account to Maybank Visa Debit Card?
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Yes, you can change your ATM-based deposit account to Maybank VISA Debit Card
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When will my Maybank Visa Debit Card be available?
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Your debit card will be available within five (5) banking days for Metro Manila and eight (8) banking days for outside Metro Manila at your branch of account from account opening or request for replacement date.
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Can I use my Maybank Visa Debit Card immediately?
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Your Maybank Visa Debit Card will be activated by your branch of account when it is released to you.
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Can I use my Maybank Visa Debit Card outside the Philippines?
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- ATMs: You can use your Maybank Visa Debit Card at any Visa-affiliated terminals to withdraw in the local currency of the country you are in. Note that service fees will be imposed on your account for every transaction, for applicable fees, please refer to Fees and Charges.
- In-Store (Point of Sale) and Online: You can use your Maybank Visa Debit Card wherever Visa is accepted.
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What are my limits to withdrawals and purchases?
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To know your card’s daily and transaction limits, please refer to Maximum Daily Limit.
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Can I change my transaction limits?
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Yes, it requires branch visit to apply for an increase in transaction limit.
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Does my Maybank Visa Debit Card expires?
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Yes, your Maybank Visa Debit Card is valid for five (5) years, expiry date will be indicated in the card.
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How do I renew my Maybank Visa Debit Card when it expires?
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The Bank will automatically renew your Maybank Debit Card two (2) months prior to expiry date. You will be notified via SMS on its availability.
Renewal of a Maybank Visa Debit Card is FREE.
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How do I report my lost / stolen Maybank Visa Debit Card?
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You may call our Maybank Customer Service Hotline at (02) 8588-3888
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How do I know if my transaction pushed through?
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You will receive SMS every time you use your Maybank Visa Debit Card (for transactions P100 and above)
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When I tried to purchase online, I was asked to key-in a one-time PIN (OTP), where and how do I get it?
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Your OTP will be sent to your registered mobile number with the Bank. Please ensure that your mobile number is updated.
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I did not receive my OTP when I tried purchasing online, what do I need to do?
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You can request to resend the OTP by choosing the applicable button during your online purchase.
If you have recently changed mobile number, kindly visit your branch of account to update your registered mobile number in our system.
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How do they check if mobile number is updated?
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You may call Maybank Customer Service Hotline at (02) 8588-3888 to get a confirmation of your registered mobile number or visit any Maybank branch.
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What is the process for updating? Can they do this online?
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If you have recently changed mobile number, kindly visit your branch of account to update your registered mobile number in our system.
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Why is my online transaction being declined or not pushing through?
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It can be any of the following:
- The card number / CVV you input is not correct or invalid
- Your card has expired, no longer valid
- Your one-time PIN (OTP) is incorrect
- Possible Insufficient balance
- Previously reported as Stolen/Lost Card
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How do I report transaction disputes related to my Maybank Visa Debit Card?
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You may call Maybank Customer Service Hotline at (02) 8588-3888 to file a request/dispute
You will be asked to fill-out a chargeback form in order to facilitate the fulfillment of your dispute.
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How do I inquire about the balance of my account?
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You may enroll your account or activate your Maybank2U Online and Mobile Banking so you can monitor your account real-time.
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If I have concerns and / or comments regarding Maybank Visa Debit Card, where do I report?
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You may call our Maybank Customer Service Hotline at (02) 8588-3888
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Premier Wealth
Customer Service
