Maybank Call Center:
(+632)8588-3888
Domestic Toll Free
1800-10-588-3888
Maybank Call Center:
(+632)8588-3888
Domestic Toll Free
1800-10-588-3888
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EMV- Chip Enabled -This chip card technology ensure transactions are secure.
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Internationally and Regionally Available -Withdraw from Bancnet ATM in the Philippines and Visa ATM overseas.
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Shop and Pay -Pay with your Maybank Visa Debit Card in store, wherever Bancnet and Visa cards are accepted. -Tap to Pay: Tap your card for purchases below Php2,000. No need to key-in your PIN. -E- Commerce: Pay online purchases, services, and subscriptions wherever Visa is accepted. |
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Secure Digital Access -Conveniently access and do banking transactions online (www.maybank.com.ph) or via the Maybank2U PH App. A unique code will be sent to your registered mobile number for every financial transaction. -You will receive SMS every time you use your Maybank Visa Debit Card (for transactions P100 above).
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Maximum Limit per Day |
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Withdrawal |
P50,000 |
Purchase Limit, aggregate in-store and online |
P50,000 |
Funds Transfers via ATM |
P30,000 |
Funds Transfer via Maybank Internet Banking and M2U app to a 3rd party (Maybank to Maybank) |
P100,000 |
Interbank Funds Transfer |
P50,000 |
Bills Payment |
No limit Except payment to Maybank Credit Card, maximum of Php499,999 per transaction (can make multiple payments per day) |
Fees and Charges |
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Replacement Charge (Lost/Stolen/Damaged) |
P150.00 |
ATM Local Withdrawal and Balance Inquiry (Non-Maybank) |
Subject to fees of issuing Bank. Waived for select depositor type i.e. iSave depositors and Payroll |
Interbank Funds Transfer via Instapay |
P10.00 |
Over the Counter Withdrawal |
P200.00 |
ATM International Balance Inquiry (Visa) and Withdrawal |
Subject to the acquiring bank fee for Maybank Visa Debit Card
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Bills Payment |
Applicable convenience fee for some billers shall apply. |
Issuer's Service Fee (ISF)* on Foreign Currency Transaction |
1% of the converted amount using the Visa foreign exchange rate plus 1% of the Visa assessment fee |
*Effective February 5, 2023
Question |
Answer |
How do I get a Maybank Visa Debit Card? |
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I already have an existing ATM-based deposit account with Maybank, how do I request for a replacement to have a Maybank Visa Debit Card? |
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Can I assign a different name to appear on the card? (maximum character on the card is 26) |
If you want a different name to appear on your debit card, you can call Maybank Service Hotline (02) 8588-3888 to make your request.
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Can I request for my Debit Card to be forwarded to a branch near me? |
Inform your branch of account to forward to your preferred branch. |
Inform your branch of account to forward to your preferred branch.Can I change all my ATM-based deposit account to Maybank Visa Debit Card? |
Yes, you can change your ATM-based deposit account to Maybank VISA Debit Card
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When will my Maybank Visa Debit Card be available? |
Your debit card will be available within five (5) banking days for Metro Manila and eight (8) banking days for outside Metro Manila at your branch of account from account opening or request for replacement date. |
Can I use my Maybank Visa Debit Card immediately?
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Your Maybank Visa Debit Card will be activated by your branch of account when it is released to you. |
Can I use my Maybank Visa Debit Card outside the Philippines? |
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What are my limits to withdrawals and purchases? |
To know your card’s daily and transaction limits, please refer to Maximum Daily Limit. |
Can I change my transaction limits? |
Yes, it requires branch visit to apply for an increase in transaction limit. |
Does my Maybank Visa Debit Card expires? |
Yes, your Maybank Visa Debit Card is valid for five (5) years, expiry date will be indicated in the card.
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How do I renew my Maybank Visa Debit Card when it expires? |
The Bank will automatically renew your Maybank Debit Card two (2) months prior to expiry date. You will be notified via SMS on its availability. Renewal of a Maybank Visa Debit Card is FREE. |
How do I report my lost / stolen Maybank Visa Debit Card? |
You may call our Maybank Customer Service Hotline at (02) 8588-3888 |
How do I know if my transaction pushed through? |
You will receive SMS every time you use your Maybank Visa Debit Card (for transactions P100 and above) |
When I tried to purchase online, I was asked to key-in a one-time PIN (OTP), where and how do I get it?
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Your OTP will be sent to your registered mobile number with the Bank. Please ensure that your mobile number is updated. |
I did not receive my OTP when I tried purchasing online, what do I need to do? |
You can request to resend the OTP by choosing the applicable button during your online purchase. If you have recently changed mobile number, kindly visit your branch of account to update your registered mobile number in our system.
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How do they check if mobile number is updated? |
You may call Maybank Customer Service Hotline at (02) 8588-3888 to get a confirmation of your registered mobile number or visit any Maybank branch. |
What is the process for updating? Can they do this online? |
If you have recently changed mobile number, kindly visit your branch of account to update your registered mobile number in our system. |
Why is my online transaction being declined or not pushing through? |
It can be any of the following:
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How do I report transaction disputes related to my Maybank Visa Debit Card? |
You may call Maybank Customer Service Hotline at (02) 8588-3888 to file a request/dispute You will be asked to fill-out a chargeback form in order to facilitate the fulfillment of your dispute.
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How do I inquire about the balance of my account? |
You may enroll your account or activate your Maybank2U Online and Mobile Banking so you can monitor your account real-time. |
If I have concerns and / or comments regarding Maybank Visa Debit Card, where do I report? |
You may call our Maybank Customer Service Hotline at (02) 8588-3888
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I'd Like To Know More
Email us at mpi.customerservice@maybank.com and we’ll get in touch with you as soon as possible.
Is There Someone I Can Speak To?
Contact us at 632 8588-3888 or at PLDT Domestic Toll Free number 1800-10-588-3888.
How Do I Find You?
Locate us at any of our 65 branches and 5 Lite branches nationwide
Uncomplicated and effortless banking through a passbook-based savings account with the benefit of an internationally accepted Debit Card.