Our Approach to Sustainability
What's It All About?
Our Approach to Sustainability
We are committed to upholding good environmental, social and governance (ESG) practices, which include the promotion of sustainable finance. As part of our mission to humanise financial services, we aim to create a sustainable future for all, through striking a strategic balance between remaining attentive to the implications of our actions on the communities we serve and to the needs of our different stakeholders. Our ultimate ambition is to embed sustainability across all our operations to drive change for a better world for the good of humanity.

In Humanising Financial Services,
we endeavour to do the right thing.
Three Key Sustainability Pillars
Upholding our core ambitions through three key sustainability pillars
Our purpose and value-driven commitment towards responsible banking is underpinned by our key sustainability pillars:
❖ Responsible Transition
• We aim to transition to a low carbon economy, balancing environmental and social imperatives with our stakeholders’ expectations.
❖ Enabling Communities
• We strive to build community resilience across ASEAN and undertake responsive actions to promote economic development and social wellbeing.
❖ Our House is in Order & We Walk the Talk
• We lead by example with good management practices and ensuring that Maybank’s ESG strategy is based upon a strong foundation.
Our core ambitions towards a more sustainable group industry

Moving towards being a more responsible Group, one core ambition at a time
As one of the leading financial institutions in ASEAN, we believe that we have a crucial role in driving and influencing business practices for a better future. Our core ambitions towards a more sustainable group industry include:


❖ Ensure a just transition to a low carbon economy
• We will achieve this for ourselves and our clients through business and operational practices and policies, providing offerings and solutions that deliver impact to our stakeholders.
❖ Promote development and growth
• We will support the communities we operate in through impactful social finance solutions while enabling a balanced and inclusive society by providing opportunities and access to resources.
❖ Commit to a carbon neutral position
• We pledge to manage our own emissions and achieve this by 2030 through the adoption of leading sustainable practices and supporting our suppliers’ transition towards high ESG standards, while enabling greater inclusion.
❖ Build a strong sustainability culture
• We want to further strengthen our foundation in governance, ethics, trust and transparency to reflect the highest commitment to diversity, inclusion, equity, and privacy.

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For inquiries or complaints, you may contact Maybank Customer Service hotline at (02) 8588 3888 or our toll-free number 1800 10 588 3888. Alternatively, you may also send an email to mpi.customerservice@maybank.com.

 

© 2026 Maybank Philippines, Inc.

 

Maybank Philippines, Inc. is regulated by the Bangko Sentral ng Pilipinas https://www.bsp.gov.ph

 

Member: PDIC.  Deposits are insured by PDIC up to P1 Million per depositor.

 

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