Maybank Call Center:
(+632)8588-3888
Domestic Toll Free
1800-10-588-3888
Maybank Call Center:
(+632)8588-3888
Domestic Toll Free
1800-10-588-3888
THE FOLLOWING TERMS AND CONDITIONS APPLY TO YOUR ACCESS AND THE USE OF THE MAYBANK INTERNET BANKING SERVICES PROVIDED HEREIN BY MAYBANK PHILIPPINES INC. BY ACCESSING AND/OR USING THE MAYBANK INTERNET BANKING SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS WITHOUT LIMITATION OR QUALIFICATION. FROM TIME TO TIME, WE MAY NEED TO REVISE THESE TERMS AND CONDITIONS, IN WHICH CASE WE WILL POST THE REVISED TERMS AND CONDITIONS ON THE WEBSITE. IF YOU CHOOSE TO CONTINUE USING THE INTERNET BANKING SERVICES AFTER ANY REVISION TO THESE TERMS AND CONDITIONS, YOU SHALL BE DEEMED TO HAVE ACCEPTED THE REVISED TERMS AND CONDITIONS ACCORDINGLY. IF YOU CHOOSE NOT TO ACCEPT THESE TERMS AND CONDITIONS, PLEASE IMMEDIATELY DISCONTINUE YOUR ACCESS AND/OR USE OF THE MAYBANK INTERNET BANKING SERVICES. THESE TERMS AND CONDITIONS EXPLAIN YOUR RESPONSIBILITIES AND OBLIGATIONS RELATING TO YOUR USE OF THE "INTERNET BANKING SERVICES" (AS DEFINED BELOW).
The following words and expressions carry the following meaning:
"Access Codes" collectively means the Internet Banking (IB) Access No., First Time Activation Code (FTAC), Transaction Authorization Code (TAC), Reset Password Code (RPC), Password and Username.
"Account" means your savings, current loan, fixed deposit, credit card or any other accounts with the Bank and which may be accessed via the Internet Banking Services.
"Account Holder" means you, a customer of the Bank and registered user of the Internet Banking Services.
"Account Terms" means the terms and conditions of the relevant Account(s) and/or Third Party Account(s) which may be accessed through the Internet Banking Services.
"Affiliate" means any third party offering products, services, content and information related to the Bank’s platform, products or services.
"Bank" or “Maybank” means Maybank Philippines, Inc., a commercial banking corporation duly incorporated in the Philippines having its registered office at Maybank Corporate Center, 7th Ave., corner 28th St., Bonifacio Global City, Taguig City and includes its parent company, subsidiaries, affiliates and its successors in title and assigns, and where applicable, any of them.
"Banking Services" means products and services of the Bank and its Affiliates made available to you by the Bank
"Bill" means the latest bill, renewal notice and/or payment demand received by you from a Payee Corporation.
“Biometric Login” means one of the Bank’s authentication methods in place of the Username and Password, if enabled, which allows the authorized user to login to the Mobile App installed in the Account Holder’s linked device via the Account Holder’s biometrics, e.g. the Account Holder’s face identification or fingerprint, provided that such biometrics are enabled in the settings of the Account Holder’s linked device.
"Business Day" means any day from Monday to Friday on which the Bank is open for business in the Philippines.
"Convenience Fee" means the fee that is being charged to you by a Payee Corporation for the processing of your bills payment transaction.
"Debit Card Agreement" means the agreement as may be entered into, between you and the Bank and/or any other bank or third party in relation to the debit or ATM card issued by the Bank and/or such other bank or third party.
"First Time Activation Code (FTAC)" means the temporary 6-digit code given by the Bank to you upon your registration to the Internet Banking Facility, which you shall use for the first time to logon to the Internet Banking Services.
"Instruction" means any request given by yourself in respect to your Account(s) or any other transaction using the Internet Banking Services.
"Internet" means the global network of computers and telecommunications systems which facilitate communication.
"Internet Banking (IB) Access No." means the unique number or identifier or the Customer Information File (CIF) No. issued by the Bank to you to enable you to do your first time logon to the Internet Banking Services.
“Internet Banking Mobile app” or “Mobile app” means the software application of the Bank that is designed to run on a smartphone, tablet or such other portable device providing Account Holders access to the Internet Banking Services.
“Internet Banking Platform” means either the Internet Banking Website or Mobile App of the Bank
"Internet Banking Services" means the Banking Services and any other products and services, which you may access through the Internet, upon successful login.
“Internet Banking Website” means the website platform which can be accessed via an Internet browser through which the Account Holder can access Internet Banking Services
"Network Service Provider" means any Internet service provider providing connection to the Internet.
"Password" means a unique string of characters chosen by you and known only to you and recorded in the Bank's computer system, which must be keyed in by you for authentication of your Username and grant of access to the Internet Banking Services.
"Payee Corporation" means billing corporations approved by the Bank and displayed on the Bank’s website or on the Internet Banking Platform and whose utilities or services can be paid by you using the Internet Banking Platform.
"Philippine Peso" or "PhP" means the lawful currency of the Philippines.
“Secure2U” means one of the authentication methods which the Account Holder can use as an alternative to the Transaction Authentication Code (TAC) to authenticate and authorize transactions using the Internet Banking Mobile app installed in the Account Holder’s mobile device.
"Terms and Conditions" means these Terms and Conditions governing the use of the Internet Banking Services.
"Third Party Account(s)" means your other account(s) with other bank(s), Affiliates, Payee Corporations, or other third parties. This also includes your accounts with the Bank which are not enrolled in the Internet Banking services.
"Transaction Authorization Code (TAC)" means the 6-digit code sent by the Bank via SMS for the availment of an Internet Banking Service, which you shall use to complete an Internet Banking financial transaction.
"Transaction Record" means the confirmation of the receipt and/or execution of an Instruction initiated by you through the Internet Banking Services as reflected in the Instruction Confirmation/Status View.
"Username" means a unique name made up of a string of characters chosen by you, which must be keyed in by you in order for the Internet Banking Services system to associate the Username with your user profile and Account(s).
1. Application / Registration to Subscribe to the Internet Banking Services
1.1. You may apply to use the Internet Banking Services either at any Maybank branch on a Business Day by filling out the registration form and submitting the requirements in compliance with existing laws and regulations or via accessing the Bank’s website or downloading the Bank’s mobile banking app and following the instructions provided to you in the welcome e-mail after your account opening with the Bank.
1.2. Where the Bank has rejected your application, the Bank is not obliged to provide any reason for such rejection or to respond to any request for information. If you have previously applied for subscription to the Internet Banking Services and thereafter cancelled or deactivated the service for whatever reason and you wish to re-avail of the Internet Banking Services, you must visit any Maybank branch to request for account re-activation.
1.3. For corporate customers, only the duly authorized officer(s) of corporate accounts, with proof of his/their specific authority in the form prescribed herein shall be allowed to register the corporate account for the Internet Banking facility. Such authority shall be in the form of a duly notarized Board Resolution and/or Secretary's Certificate
(a) Authorizing the corporation to register for Maybank's Internet Banking facility;
(b) Stating the specific mobile number to be registered for purposes of the IB facility; and
(c) Designating the person authorized to access and to perform IB transactions for the company. Only one (1) authorized person shall be designated by the corporate client to access and perform Internet Banking transactions for the corporation.
2. Acceptance of Terms and Conditions
2.1. When you use the Internet Banking Services, you must comply with the Terms and Conditions and other applicable terms relating but not limited to your Account, Banking Services, Third Party Accounts and the terms of the Debit Card Agreements.
2.2. You agree that the use of the Internet Banking Services by you, will constitute your acceptance of these Terms and Conditions as well as the risks in conducting any transaction over the Internet.
2.3. Where the Internet Banking Terms and Conditions contradict the terms and conditions referred to in clause 2.1 above, the Internet Banking Terms and Conditions shall prevail to the extent of such contradiction.
3.Accounts Where Internet Banking Services May Be Available
3.1. You can perform or initiate transactions using the Internet Banking Services only from accounts which you have linked to the Internet Banking facility. Financial transactions shall be available for Peso (PhP) Current and Savings Account (CASA) only. Non-financial or inquiry transactions shall be available for CASA and term deposits, both in PhP and U.S. Dollar (USD) currencies, as well as for loan and credit card accounts.
3.2. The Internet Banking Services that are available for specific accounts are provided in the website.
4.Who May Apply for Internet Banking Services
4.1. If you are an existing individual and/or sole proprietor client of the Bank, you are eligible to register for the Internet Banking facility. However, "And" joint accounts are not eligible for this facility. On the other hand, owners of "And/Or" joint accounts may apply for separate and independent access to this facility. The Internet Banking Services that are available for specific accounts are provided in the website. For "And/Or" joint accounts, you understand and agree that all transactions to be made by any one of you via the Internet Banking Services are deemed fulfilled with the consent of all the co-depositors
4.2. The authorized officers of corporations may also register the corporate account for the Internet Banking facility, for selected services available for corporate clients in the website. Only one (1) authorized person shall be designated by the corporate client to access and perform Internet Banking transactions for the corporation.
4.3. Only active accounts may be allowed for linking to the client's Internet Banking facility. The Internet Banking Services that are available for specific accounts are provided in the website.
5. Equipment, Software and Network Access
5.1. You agree that it is your obligation to maintain the device or terminal used in accessing the Internet Banking Services.
6. Access to Internet Banking Services
6.1. If you have an Account with the Bank which you wish to access via the Internet Banking Services, you may subscribe to the same with the following procedure:
6.2. You are required to register your mobile number in the Bank’s records for you to be able to receive the FTAC/TAC. The Bank shall send your FTAC/TAC to the mobile number that you will supply to the Bank. If you do not receive your FTAC/TAC within 24 hours from registration, you may call Customer Care so that the Bank may take appropriate measures accordingly.
6.3. To access the Internet Banking Services and perform online transactions, you will need the following upon log in:
6.4. For Biometrics Login, you agree that any biometrics saved in the settings of your Linked Device can be used to access the Internet Banking Services. You agree to assume full responsibility for all the biometrics enrolled in your Linked Device and for the Linked Device into which your biometrics is saved. You agree that the Bank shall in no event be held liable for any activity and/or transaction made by any person accessing your Linked Device using any of the biometrics saved in your Linked Device’s settings, regardless of whether such activity and/or transaction was authorized by you.
6.5. You agree that the Bank has the right to invalidate your Username and Password in the event of any breach of this Terms and Conditions. You also agree not to hold the Bank liable for any loss or damage which you may suffer as a result of such invalidation of your Username and Password.
6.6. You may change your Password at any time following the Bank’s procedures. You agree to keep both your Username and Password strictly confidential and secure and to exercise reasonable care to prevent unauthorized access and/or use. The Bank may request for your Username for validation or account maintenance purposes but the Bank will never request for your Password. Never supply your Password to anyone.
6.7. You agree that you are responsible for ensuring that you have logged off the service or device at the end of each Internet Banking session. You must not leave the terminal or other devices from which you have accessed the Internet Banking Services at any time or let anyone else use it until you have logged off.
6.8. Other than the standard security procedures, the Bank neither has the obligation to verify the authenticity of the transaction or of the person performing the transaction through your Internet Banking access nor check on the accuracy and completeness of the transaction performed. All instructions via the Internet Banking facility shall be deemed correct, complete and binding if it passes the Bank’s standard security procedures and were executed using your Internet Banking Username and Password.
6.9. You agree that you are responsible for immediately informing the Bank of any change on your mobile number by filling out the required request form at any Maybank Branch. Only registered mobile numbers will be recognized for banking transactions. Corporate accounts who wish to have their registered mobile number changed shall be required to submit a Board Resolution and/or Secretary's Certificate specifying such authority to change and the new mobile number to be registered for the account. You agree that the Bank will not be held liable for any loss or delay caused by non-compliance to the required procedures on the updating of registered mobile number and will be held free and harmless from any liability on account of the Bank's sending information to your registered mobile number unless due to gross negligence or willful misconduct of the Bank.
7. Authorization and Authentication
7.1. You hereby authorize the Bank to comply with all Instruction(s) given in respect of the Internet Banking Services accessed using your Username and Password or Biometric Log-in and authenticated or authorized by you using the prescribed authorization methods you have enabled.
7.2. You agree that such Instruction(s) shall be binding on you upon its transmission to the Bank and the Instructions cannot be changed or withdrawn without the Bank’s consent and that the Bank is not further obliged to check the authenticity of such Instruction(s).
7.3. You agree that for the purpose of authorizing Internet Banking transactions, you will have to authorize the transactions by the use of authorization methods, as made available to you:
(a) keying-in Transaction Authorization Code (TAC) which is a 6-digit code sent to your mobile number registered with the Bank;
(b) using Secure2U, an authorization method using Secure Verification that allows you to authorize transactions using the Mobile app installed in your mobile device.
7.4. For the Transaction Authorization Code (TAC), you acknowledge that you may request for multiple TACs but the latest TAC sent will override the earlier TAC requested. Furthermore, you understand that should you exceed the number of TAC retries allowed, the transaction will not proceed and you need to contact Customer Care or visit a branch.
7.5. For Secure2u, you acknowledge and agree to the following:
8. Instructions
8.1. Upon the activation of the Internet Banking Services, you will be able to access different Banking Services that are available in the Internet Banking Website or Mobile app platforms such as but not limited to:
Fund Transfer
Time Deposit
Credit Card or Loan Application
Stop Payment Order of Checks
Checkbook Re-Order
Credit Card and Deposit Account Linking
Prepaid Top-up
E-Forex Converter
8.2. You agree and accept that any Instruction or transaction performed via the Internet Banking facility may be subject to limits and conditions specified by the Bank, as indicated in the Internet Banking Platform and in the Bank’s website.
8.3. In cases which involve or require the consent or approval of Third Parties, the Bank's obligations to perform any Instructions would be subject to your consent and approval.
8.4. You agree that the Bank is entitled to debit your Account(s) for any corresponding fees and charges, including but not limited to Convenience Fees and other transaction fees, to fulfill any transaction instructed by you. You shall ensure that there is sufficient funds in your Account(s) to perform any of your IB transactions.
8.5. You agree that the Bank has the right to decline the instruction in the event that you have insufficient funds in your Account.
8.6. You agree that the Bank has the right to add, suspend, limit, withdraw, cancel or vary any transactions, facilities, services and products that can be accessed by you through the Internet Banking Services and the scope and/or extent of such transactions, facilities, services and products.
8.7. You agree that the Bank will keep a record of your transactions within the time required by the regulators for monitoring and review purposes.
9. Instructions
9.1. You hereby agree that it is your responsibility to review the Transaction Record pertaining to any Internet Banking Services transaction initiated on your Instruction.
9.2. Should you have any reason to believe that an Instruction has not been accurately or completely received by the Bank, you shall immediately inform the Bank by calling the Customer Care hotline and providing the required information for the investigation.
9.3. Any Instruction to the Bank for cancellation, revocation, reversal or amendment or clarification of your earlier Instructions, can only be performed if your request is received before the actual Instruction is executed.
9.4. The Bank may refuse to carry out any of your Instructions where your Instructions are inconsistent with the Bank's policy or laws or breach any stipulation in this Terms and Conditions.
9.5. The Bank shall not be liable for any loss, failure or delay caused by the failure of a non-accredited Third Party to fulfill your Instructions.
10. Internet Banking Availability
10.1. The Internet Banking Services are intended to be available seven (7) days a week, twenty-four (24) hours a day with the exception of system maintenance and/or technical, telecommunication, electrical or network failure or other similar circumstances beyond the control of the Bank.
10.2. The Bank shall use reasonable efforts to inform you of any or all services under the Internet Banking Services which will not be available during periods of system downtime.
11. Confidentiality
11.1. You agree that you will be responsible for the use and confidentiality of your Access Codes and that you shall not share or disclose your Access Codes to anyone including the staff of the Bank under any circumstance.
11.2. You undertake to observe and practice all security measures prescribed by the Bank when using your Internet Banking account or any of the Internet Banking Services. In the absence of gross negligence or wilful misconduct, the Bank shall not be held liable against any and all proceedings, claims, losses, damages or expenses including legal costs that may arise from any of the following conditions:
11.3. You agree that it is your responsibility to immediately inform the Bank should you discover any misuse or compromise of your Access Codes or your Internet Banking account.
11.4. Should you receive any data and information through the Internet Banking Services which is not intended for you, you agree that all such data or information shall be deleted from your computer or mobile phone system and storage immediately and that you will notify the Bank by telephone no later than twelve (12) hours from your receipt thereof.
11.5. While the Bank has endeavoured to put in security measures for the System, the Bank does not assume full warranty on the confidentiality, secrecy, and security of any information sent out through any internet service provider, network system, or other related systems via Internet Banking.
12. Disclosure of Customer's Information
12.1. The Bank and its Affiliates agree not to disclose to third parties any financial information you have provided or that the Bank and/or its Affiliates have obtained about your Account(s) and your transactions thereunder unless it is:
12.2. While the Bank has endeavoured to put in security measures for the System to ensure data protection and confidentiality, the Bank does not assume full warranty on the confidentiality, secrecy, and security of any information transmitted by you using the Internet Banking Services. Accordingly, you agree that the Bank shall not be held liable for any loss or damage as a result of unauthorized access to your Internet Banking account under any circumstance.
13. Liabilities
You acknowledge that the Bank and its Affiliates make no warranties or representations of any kind with respect to the Internet Banking Services, whether express or implied, including but not limited to merchantability or fitness for a particular purpose. Neither the Bank, its Affiliates, or any other party involved in the creation, production or delivery of the Internet Banking Services assume any responsibility with respect to your use thereof. No oral or written information or advice given by the Bank, its Affiliates or the Bank's employees shall create a warranty or in any way increase the scope of this warranty and you may not rely on any such information or advice.
14. Proprietary Rights
You acknowledge that all proprietary rights and intellectual property rights in the Internet Banking Services (including, without limitation, the Maybank2u.com.ph website) belongs to the Bank or, where applicable, its Affiliates at all times.
15. Fees and Charges
15.1. You acknowledge that the Bank shall be entitled to levy or impose service charges or transaction fees from in respect of your use of or access to the Internet Banking Services. The list of updated fees and charges related to Internet Banking Transactions are also available on the Bank’s website.
15.2. You acknowledge that it is your responsibility to settle fees or charges imposed by service providers in enabling you to access, transact and/or connect to the Internet Banking Services. You also acknowledge that the Bank is not liable to settle fees or charges imposed by your Network Service Provider in line with your data, SMS or call service consumption.
15.3. Subject to the Term and Conditions of your Account(s), you acknowledge that the Bank may debit your source Account(s) for any amount due under clause 15.1 and 15.2 as well as any Government charges, stamp duties, or taxes payable as a result of your use of Internet Banking Services.
16. International Use
16.1. You understand and agree that the use of the Internet Banking Services outside of the Philippines is subject to the applicable rules and regulations of the Bangko Sentral ng Pilipinas or any fiscal or exchange control requirements operating in the country where the transaction is effected or requested as well as the general laws and regulations of the Philippines and the country where the transaction is effected or requested. Furthermore, you agree to utilize Internet Banking Services at your own initiative to comply with applicable rules, laws, and regulations.
16.2. The maximum amount of a transaction and the purpose for which it is effected may be determined by the Bangko Sentral ng Pilipinas, and the laws and regulations of the country in which the transaction is effected or requested as well as the Bank’s policies and procedures.
17. General Terms and Conditions
17.1. You hereby agree that the Bank's records including records of the Instructions, communications, operations or transactions made or performed, processed or effected through the Internet Banking Services and utilized via your Access Codes and any record of transactions relating to the operation of any of the Internet Banking Services related to your Account/s shall be available to you for confirmation. The Bank commits to a thorough investigation, fair treatment and timely updates for any disputes or conflict that may arise.
17.2. You agree that the Bank may require you to maintain a minimum balance at any one time in your Account(s). Your failure to maintain such a minimum balance as required by the Bank may result in a penalty being imposed against you and/or lead to a suspension or termination of your access to Internet Banking Services as provided for in Section 18.
17.3. Any Instruction transmitted by you after the relevant cut-off time on any day will be posted in the books and records of the Bank on or for the next Business Day following the date of the Instruction.
17.4. You shall not be entitled to use the Internet Banking Services if there exists any restrictions whatsoever in relation to your Account(s) or Third Party Account(s) either imposed by the Bank or by relevant authorities.
17.5. Any provision of our Internet Banking kiosks or computer devices and/or terminals (Property) at the Bank’s branches are available only for your use and access of the Internet Banking Services and shall not be used for or in connection with any personal or illegal purpose or activity.
18. Deactivation, Cancellation and Re-activation of the Internet Banking Services
18.1. Upon completion of the Internet Banking registration process, you understand that your enrollment in the Internet Banking facility shall be effective upon receipt of the Bank's confirmation of the activation of your account(s) in Internet Banking and shall remain in full force and effect until the Bank receives from you a notice of its termination or cancellation via the related forms to be filled out at any Maybank Branch or via any instruction of termination received from you through the Bank's Customer Care hotline.
18.2. Corporate clients who wish to deactivate, cancel or re-activate the Internet Banking Services shall be required to fill out the required request form at any Maybank Branches and submit a Board Resolution/Secretary's Certificate for the purpose.
19. Suspension or Termination of Services
19.1. Notwithstanding anything herein to the contrary, you understand that the Bank may, at any time, terminate this arrangement and your use of the Internet Banking Services.
19.2. The Bank may terminate your right of access to the Internet Banking Services should you cease to maintain any Account(s) with the Bank which can be accessed via the Internet Baking Services or should your access to such Account(s) be restricted by the Bank or any other party for any reason.
19.3. You may terminate the Internet Banking Services immediately by contacting the Bank's Customer Care or visiting a Maybank Branch.
19.4. You agree that the Bank shall not be obliged to effect any of your Instructions received on any day falling after the send-out of your notice of termination. The Bank may immediately terminate the Internet Banking Services for justifiable reasons.
19.5. You acknowledge that the termination of the service as provided herein will not affect your liability or obligations in respect of the instructions processed by the Bank on your behalf.
20.Indemnity
20.1. The Bank shall not be held liable for any and all proceedings, claims, losses, damages or expenses, including legal costs that arise from any of the following conditions unless proven that these conditions are not applicable and the circumstance is a result of the Bank’s gross negligence:
20.2. To the extent permitted by applicable laws, the Bank shall not be responsible or liable for any direct, incidental, consequential, indirect damages (including loss of profits, loss of opportunity, loss of savings and business interruption) or special or exemplary damages (incurred or suffered by you or any other person) to your data, software, equipment, network access or other equipment used to access the Internet Banking Services as a consequence of using the Internet Banking Services unless due to gross negligence and/or wilful misconduct of the Bank.
21. Notices
21.1. You hereby consent to all notices and other communications which concern the Internet Banking Services or are required under these Terms and Conditions or may be given by the Bank in any one of the following manners:
21.2. For assistance and inquiries, Maybank’s Customer Care hotline is (02) 8588 3888 or PLDT Toll Free number 1-800-10-588 3888 or email at mpi.customerservice@maybank.com.
Maybank Philippines Inc. is regulated by the Bangko Sentral ng Pilipinas | https://www.bsp.gov.ph
22. Waiver
You agree that the failure of the Bank, whether continuous or otherwise, to exercise any rights, power, privileges, remedies or provisions of these Terms and Conditions or the Bank's failure or delay to insist on compliance with any of these clauses shall not constitute a waiver by the Bank of any such rights, power, privileges, remedies or provisions of these Terms and Conditions.
23. Severability
You agree that if any one or more of the undertakings or provisions in these Terms and Conditions are deemed invalid, unlawful or unenforceable in any respect under any applicable law and/or regulations, the validity, legality and enforceability of the remaining provisions of these Terms and Conditions shall not in any way be affected or impaired and will remain effective. Moreover, the invalid, unlawful or unenforceable provision will be deemed superseded by a valid, lawful or enforceable provision that most closely matches the intent of the original provision.
24. Variations of Terms and Conditions
24.1 The Bank may add, modify, delete or vary any of these Terms and Conditions deemed suitable by the Bank. Any modification to the Terms and Conditions will be communicated to the Bank’s customers accordingly.
24.2. You agree to view these Terms and Conditions regularly and your continued access or use of the Bank’s website and/or Internet Banking Services after any such additions, modifications, deletions or variations become effective will constitute your acceptance to the variation of these Terms and Conditions.
25. Orientation on the Internet Banking Facility
You hereby acknowledge that the Bank has oriented you about your roles and responsibilities with respect to the use of the electronic banking service, and that you reviewed the Bank's Fraud Awareness Program which is available via the website: https://www.maybank.com.ph/en/personal/Security/e-banking-awareness.page
26. Dispute and Enquiries
26.1. If you have any inquiries or require any assistance, you may call the Bank's Customer Care Hotline at (+632) 8588 3888 or PLDT Toll Free No. 1800 10 588 3888.
26.2. In the event that you have any complaint and/or dispute arising from the Internet Banking Services and these Terms and Conditions, you may refer the matter to the Bank to the stated contact details in clause 26.1, specifying the nature of your complaint and/or dispute and you agree to try to settle the matter amicably.
27. Regulatory Body, Law and Jurisdiction
Maybank Philippines Inc. is regulated by the Bangko Sentral ng Pilipinas (BSP) with official website at https://www.bsp.gov.ph.
The Terms and Conditions will be governed by the Laws of the Philippines and all disputes may be resolved by the Bank, BSP and other regulatory bodies or by the Philippine courts as necessary.
28. Electronic Banking Consumer Awareness Program
28.1 To ensure security in electronic and online banking transactions and personal information, please be advised of your responsibilities as a customer and user of the Internet Banking facility:
28.2. Keep records of online transactions.
28.3. Check and access only the Bank’s secure website.
28.4. Protect personal computer from hackers, viruses and malicious programs.
28.5. Do not leave computer unattended when logged-in.
28.6. Check the site's privacy policy and disclosures contained in the terms and conditions.
28.7. Other internet security measures:
29. Transfer, Disclosure and Retrieval of Information
29.1. You hereby authorize us to obtain and verify any information about you as we deem fit. You authorize the transfer, disclosure and communication of any information relating to you (including information Maybank Phil, Inc. [MPI] obtains from third parties such as any credit bureau, banking or credit industry association, credit information service providers, credit and loan providers), your Account or any information thereon, or any of your properties or investments with MPI, from MPI to and between offices, branches, subsidiaries, parent bank, affiliates, agents and representatives of MPI and third parties selected by any of them or MPI (collectively referred to as the Receiving and Disclosing Parties), wherever situated, for use (including for use in connection with the provision of any service or product to you or relating to your Accounts, properties or investments, and for data processing and storage, customer satisfaction surveys, product and service offers made through mail, email, fax, SMS or telephone, anti-money laundering, sanctions, and/or US Foreign Account Tax Compliance Act monitoring, review and reporting, statistical and risk analysis and risk management purposes).
29.2. In addition to the foregoing, MPI or any of the Receiving and Disclosing Parties may transfer and disclose any such information as may be required by any law, regulation, court, regulator or legal process. Without prejudice to the generality of the foregoing, where MPI is a user, member of, or subscriber for the information sharing services or activities of, any credit bureau, banking or credit industry association, credit information service provider, credit and loan providers, financial institutions, (individually and collectively referred to as Credit Institutions), or party to any outsourcing agreement (the Outsourcing Agreement) , you expressly authorize (a) MPI to transfer and disclose to any such Credit Institutions or MPIs counterparty in an Outsourcing Agreement (the Outsourcing Partner); and (b) any such Credit Institutions to transfer and disclose to any fellow member or subscriber, any information (and updates or corrections), whether positive or negative, relating to you and/or your Accounts, properties or investments (and for such purposes). You acknowledge that such information shall include basic credit data and negative information under the Credit Information System Act (R.A. 9510), i.e., personal information or demographics, monthly account information and account performance data, including account history and account status.
29.3. You agree to hold Maybank free and harmless from any liability that may arise from any transfer, disclosure or storage of information relating to you, your Accounts, properties or investment unless proven that such consequence was due to the Bank’s gross negligence or wilful misconduct. If you do not wish to receive telephone and/or mail solicitations, you may notify us by email at mpi.customerservice@maybank.com or by calling Maybank Call Center at (+632) 8588 3888 or PLDT Domestic Toll Free Number 1800 10 588 3888 or visiting any of our branches near you.
Compliance with Republic Act No. 10173
(Data Privacy Act of 2012)
Effective 05 July 2024