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Transaction Authorization Codes (TAC)

Why do I need a TAC?

TAC is compulsory for specific transactions because it provides an additional layer of security to protect you against unauthorised access to your account.

Is TAC the same as the Internet Banking PIN
No, it is not. Your FTAC, which is sent to your registered mobile number upon enrolment to M2U. TAC is not used for login but for specific transactions and types of activities. TAC will expire after 15 minutes if you do not use it, upon request. Once it is activated, you may still use it for another 15 minutes. You may perform several transactions with the same TAC.

How much time do I have before my TAC expires?

For your online banking safety, your TAC can now only be used for two hours or while you are still logged on, whichever is earlier.

Can I request for TAC 24 hours a day, 7 days a week?

You can request for TAC online via M2U, anytime - 24 hours a day and 7 days a week.

Can I request for a TAC at the bank branch or via email to Maybank2u.com or by calling the Call Centre?

No, you can only request for a TAC via M2U.

Will I need a TAC each time I login to Maybank2u.com?

TAC is only required for specific transactions. One TAC can be used to register multiple 3rd party accounts and bills. Subsequently, you will not require a TAC for these pre-registered transactions.

Do I need a new TAC for every transaction?

You can use the same TAC for one or more transactions that require TAC within one login session.

Can I request for two or more TACs and use them?
You may, but the latest TAC will immediately override the earlier one for security, therefore only one TAC will be valid at any time.

Can I cancel or deactivate my TAC?
No, you cannot. If you do not wish to use your TAC, just delete the SMS sent to your mobile number.

I lost my TAC / I forgot the TAC / My TAC has expired!
Make a request for a new TAC via M2U.

How many mobile phone numbers can I register for TAC?
You may only register one number.

Can I register my mobile number for TAC via Maybank2u.com?
No, you cannot. Your mobile number registration for TAC can only be done at the Branch for security purposes.

How do I change my mobile number for TAC?

You can change your TAC registered mobile number to branch where you initially enrolled your number.

Can I request for TAC using my mobile phone (SMS)?
No. Your TAC request must be done via M2U. You can only receive TAC via SMS, sent to the mobile phone number you registered.

Is there a charge for TAC via mobile phone (SMS)?
It is available free of charge for a limited period.

How long does it take to receive TAC via mobile phone (SMS)?
The delivery time depends on the traffic volume of your mobile service provider.

There was a service interruption/time-out during the transaction. Is my TAC still valid or do I need a new one?
You will only require a new TAC, if you have to login into M2U.

What happens if I enter a wrong TAC?
If you enter an invalid TAC 3 times, you will be forced to "Logout" upon your fourth attempt. As a security precaution, your TAC will be deactivated immediately and you will not be allowed to log in to Maybank2u.com on your next "Login". Call our Call Center hotline at 8588-3888.

What happens if I suspect illegal or fraudulent transactions from my account?
Please contact our Call Center hotline at 8588-3888 immediately.

How will I know that the TAC number I’ve received on my mobile is from Maybank2u.com?
TAC numbers will be sent via Sun Cellular MAYBANK.

I entered my TAC as requested but got an error message.

You may receive an "error" message for the following reasons:
- Your TAC is incorrect or has expired
- You have exceeded the maximum number of tries
- You need to request for a new TAC because your login access was previously denied
How many times can I use the same TAC?
You can use the same TAC for the duration of each logon to Maybank2u.com. Your TAC will expire immediately each time you logout of Maybank2u.com.

M2U Enhanced Security

What is M2U enhanced security?
M2U enhanced security is an additional security feature. It safeguards customers as they carry out transactions through various additional steps of verification that reinforces the fact you are at M2U's valid website.

What does this enhanced security consist of?
It consists of the following: an image, a phrase and three challenge questions. This information is known to you only when logging in to your account whether from your own computer or somewhere else.

Why do I have to use this new security feature?
It is an additional security solution that will help protect you against identity and account information theft.

Who will be able to use this new security feature?
It is currently open to all M2U users.

How to enroll to this enhanced security?

Existing M2U Users:
- Type in manually our URL address www.maybank2u.com.ph at a fresh tab in your web browser and you will see M2U main page.
- Click on the "Login" button located at the upper right portion of M2U Main page and you will be redirected to M2U login page.
- Enter your existing Username and click "Next".
- Enter your existing Password and click "Login".
- Click "Register" to proceed to enrolment for enhanced online security.
- Choose an image and key in a phrase for your image. DO NOT enter your password; please choose a phrase you can remember. Then click "Submit".
- Select your challenge questions and key in your answers.
- Please ensure your image, caption, challenge questions and answers are all correct. Then click "Submit" to confirm.
- Upon successful enrolment, you will be directed to the homepage of M2U secured site. You can perform your online banking as usual.
Will I need to change my password?
No. Your password remains the same as this is just an additional security feature.

How do I login to M2U subsequently?
- At our M2U login page, enter your Username and click "Next".
- Your selected image and phrase will appear. Ensure the image and phrase displayed is what you have chosen during security enrolment. Otherwise, DO NOT proceed and kindly contact our Call Center at (+632) 85883888 or 1-800-10-5883888 for assistance. If confirmed, enter your existing Password and click "Login".
- You are now logged in to M2U secured site.
How is this enhanced security more secure?
It has additional features for verification that you are at the actual M2U website before you enter your password. Further verification is carried out by the system asking you a challenge question during transaction if the situation warrants.

Why do I need to setup the challenge questions?
Challenge questions are for further verification during transaction if the situation warrants. In the case that someone else has access to your Username and Password, they will not know the answers to the challenge questions as the answers provided are only known to you.

Is my image secure?
Image that is presented to you during your registration process comes from a large selection of images, but randomly selected and shown for your selection. Therefore, it will be difficult for an unauthorized party to display your selected image for your verification.

Can I upload my own image?
For security reasons, we are unable to allow uploading of your own images. However, we do provide a large selection of images for you to choose from.

What is a Challenge Question?
It is a security feature which adds protection for M2U users. This is set up, along with the picture security, during M2U enrollment.

Why do I need to know the answers from my Challenge Questions?
These answers help the bank further verify your identification. The questions will just be asked when the system thinks that financial transaction is suspicious. It provides another layer of online authentication aside from Transaction Authorization Code (TAC).

How do I change my Challenge Question?
You can change your challenge question anytime. Below are the steps to update your challenge questions:
1. Click Account Maintenance box
2. Choose Update Challenge Questions tab
3. Identify three (3) Challenge Questions and answers
4. Click Next
5. Request for TAC
6. Key in the TAC in the field provided
7. Click Confirm
Will I expect challenge question every time I do transactions?
No. Challenge questions will only be asked for transactions that are suspicious.

What is the difference between TAC and Challenge Questions?
TAC is mandatory for all non-favorite transaction. This is the first layer of M2U to ensure the authenticity of the transaction. While challenge question is system generated and only asked once the online transaction is deemed suspicious.

Can I turn off the challenge question?
As an additional security feature, M2U users cannot turn off the challenge question notification.

What happens if I enter wrong answers?
Your session will automatically be logged out on your 4th attempt. As a security precaution, your account will be deactivated. To reactivate access, M2U users are advised to contact Maybank Call Center at +632 8588-3888 or 1800 10 5883888 for PLDT Toll Free.

The screen shows error when I tried to enter the answer for my challenge question, what should I do?
An error page may happen because of any of the following reasons:
- Your answer is incorrect. Answer to challenge questions are case sensitive.
- You have exceeded the maximum number of tries.
- There was a communication timeout / internet disconnection.
If error persists, you are advised to contact Maybank Call Center at +632 8588-3888 or 1800 10 5883888 for PLDT Toll Free.

M2U PIN and Password

What should I do if I forgot my M2U password?

If you've forgotten your M2U password, here is what you need to do:
1. Click on the "Forgot Password" in M2U home page
2. Key in the required fields:
  - Username
  - Date of Birth
  - Linked Account Number/Credit Card Number
3. Click “CONTINUE”
4. You will receive a Reset Password Code (RPC) on your registered mobile number.
5. Key in your new password and confirm your new password. Then, key in the RPC code you received on your registered mobile number and click “CONTINUE”.
6. Click “PROCEED TO INTERNET BANKING”, then Log in using your “USERNAME” and “NEW PASSWORD”
Notes:
- Your mobile phone must be registered to receive RPC in order to perform “FORGOT PASSWORD”.
- Reset Password Code (RPC) is a 6-digit number sent to your registered mobile number.
- Passwords must consist of 8 to 12 alphanumeric characters with a combination of upper and lowercase and a special character.
What precautions can I take to protect my password?

It is recommended that you do the following:
- Memorise your password. For security reasons, do not write them down.
- Do not tell anyone of your password.
- Make sure that no one is looking when you are keying in your password.
- Ensure that your computer system is secured.
- Always log out when you finish your online financial transactions.
- Avoid accessing maybank2u.com.ph Online Banking from a public terminal e.g. a cyber cafe. However, if you must, please remember to clear your cache after each session.
- Avoid storing your password when using Internet browsers. The "AutoComplete" function in Microsoft Internet Explorer 5 stores and lists possible matches from entries you entered previously. You can prevent passwords from being stored in Internet Explorer 5 by deactivating the "AutoComplete" function.
"Your username and password cannot be the same." Why was this message displayed when I tried to login?
The message will be displayed if your username and password are the same. For security reasons, your username and password should be different. You are advised to change your password to enable login.

How can I prevent my password from being automatically displayed after keying in the USER ID when using Internet Explorer 5?
Internet Explorer browsers have a feature that allows you to capture and store your user ID and password. This allows anyone with access to your computer to log into Maybank2u.com without even knowing your user ID and password.

The "AutoComplete" function in Internet Explorer stores and displays matches for what you are typing. To prevent your password from being automatically displayed after keying in your user ID, please disable the "AutoComplete" function as follows:
1. Launch Internet Explorer.
2. Click on Tools and then Internet Options.
3. Select the Content tab.
4. Under AutoComplete, click the settings button.
5. Uncheck User names and passwords and click the Delete AutoComplete history button.
6. Click OK to save the changes.
If I have problem logging in, what should I do?
Please contact our Customer Care hotline at 8588-3888 or 1800-10-5883888 (PLDT Domestic Toll Free) for assistance.

Is there an expiry to my M2U account?
There is no expiry to your M2U account. However, your account will be automatically deactivated if you do not login to M2U for 3 months and it will be cancelled after 6 months.

Mobile Banking

Loans

Auto Finance

How do I apply for a Maybank Auto Loan?
1. Canvass for the type of vehicle you want to purchase from your trusted automotive dealers.
2. Fill-out the Maybank Auto Loan application form from:
a. Your trusted automotive dealer
b. Maybank Branches (Branch)
c. Maybank Lending Centers (Center)
3. Submit the filled-out form, together with the required documents to any Branch or Lending Center near you or send it via e-mail at mpi.customerservice@maybank.com.
4. Expect a call from a Maybank Auto Loan Officer or Loan Assistant to confirm your application.

How long will it take for you to process my application?
From the time complete requirements have been submitted:
Brand New Car – as fast as one (1) Banking Day
Used Car – as fast as three (3) Banking Days

What are your current Auto Loan Interest Rates?

Term Regular Add-on Rate

12 months 5.43%

18 months 7.73%

24 months 10.19%

36 months 15.21%

48 months 20.66%

60 months 27.30%

Are the rates negotiable?
Requests for special rates are subject to review and approval. Our Loan Officer will assist you with your request and advise you if your request has been approved

What vehicle year models do you finance?
From current year, we finance vehicles up to maximum age of 10 years upon loan maturity, subject to allowable loan term depending on year model.

How much down payment do I have to give for the loan?
Brand New Car – 20% of Selling Price
Used Car – 20% of Appraised Value

Where can I read the Terms and Conditions of your Auto Loan?
https://www.maybank.com.ph/en/personal/loans/auto.page?

Term	Regular Add-on Rate
12 months	5.43%
18 months	7.73%
24 months	10.19%
36 months	15.21%
48 months	20.66%
60 months	27.30%

Personal Loan

1. Can I preterminate my personal loan anytime?
Yes, you can preterminate your personal loan anytime

2. Are there pretermination fees/ charges?

3. When can I re-avail of a personal loan?
You may re-avail/re-apply for a personal loan when you have paid 65% of your loan term.

To illustrate:

Term	When can I Re-avail/ Re-apply
36	Upon payment of 24th amortization
24	Upon payment of 16th amortization
18	Upon payment of 12th amortization
12	Upon payment of 8th amortization

4. What is the minimum/ maximum amount that I can borrow for a personal loan?
The minimum loan amount is P50,000 while the maximum loan amount is P1,000,000

5. What are the available payment terms?
You may choose from 12, 18, 24, or 36 months.

6. How much is my monthly installment?
You may use our personal loan calculator here to help you compute for your monthly installment. Click Here

7. What is the mode of payment?
Payment via Automatic Debit Arrangement (ADA) or Postdated checks shall be issued for the full term of the loan.

8. How much is the processing fee? Do you have other fees?

Processing Fees:

Area	Processing Fee
LUZON:
Metro Manila	Php2,000
Other Areas	Php3,000

VISAYAS:
Metro Cebu	Php2,000
Minglanilla to Compostela	Php2,000
Other Areas	Php3,000

Iloilo City	Php2,000
Bacolod City	Php2,000
Roxas City	Php2,000
Bago City	Php2,000
Other Areas	Php3,000

MINDANAO:
Cagayan De Oro City	Php2,000
Other Areas	Php3,000

Davao City	Php2,000
Other Areas	Php3,000

Documentary Stamp Tax: Php1.50 for every Php200, applicable for loan amounts Php250,000 and above

To illustrate:

Principal Loan Amount: P250,000

Documentary Stamp Tax: PP1,875

Credit Life Insurance (if applicable): Premium varies upon calculation of applicant’s age and loan maturity

9. How long does it take for the personal loan to be processed?
Processing time is up to 7 banking days from submission of complete documents.

10. How do I receive my personal loan proceeds?
You may receive your personal loan proceeds via credit to your Maybank account.

11. How can I apply for a Personal Loan?
Click here to apply online https://www.maybank.com.ph/iwov-resources/maybank-ph/html/onetouch-personal-loan/1.html, visit any Maybank branch or call Maybank Customer Care at (02) 8588 3888.

Credit Cards

Maybank Credit Cards
1. How do I apply for a Maybank Credit Card?
- - - Visit any Maybank branch and submit a completely filled-out Maybank Credit Card application form.
    - Call Maybank Customer Care at (02) 8588-3888, PLDT Domestic toll free at 1-800-10-588-3888 or e-mail mpi.customerservice@maybank.com and our authorized representatives will get in touch with you to get your details.
    - Fill-out your Maybank Credit Card application here.
1. What are the qualifications and requirements when I apply for a Maybank Credit Card?
Qualifications
- You must be a resident of the Republic of the Philippines
- Between 21 to 65 years of age
- You must have other local-issued credit card with Php 30,000 credit limit and issued more than 10 months
- You must have a Gross Annual Income of Php 195,000 for Classic/Standard; Php 420,000 for Gold; Php 650,000 for Platinum
Requirements:
- Photocopy of any of the following IDs:
- - Philsys ID
  - Passport
  - Driver's License
  - PRC ID Card
  - Company ID
  - TIN ID Card
  - SSS ID
  - Postal ID
  - Voter’s ID Card
  - GSIS eCard
  - Senior Citizen Card
  - Other Government Issued IDs
- Proof of Income
- Employed
- - - Latest Income Tax Return (ITR) with Bank/ BIR Stamp/ or BIR Form 2316
    - Payslips received within the past month
    - Original Certificate of Employment
    - Active credit card number to be declared in the application form
- Self-Employed
- - 1. Latest Audited Financial Statements (AFS) with Bank/ BIR Stamp
    2. Latest Income Tax Return (ITR) with Bank/ BIR Stamp
    3. Active credit card number to be declared in the application form
3. How many supplementary cards can I apply for?
You can have up to four (4) supplementary cards.

4. How many days will it take to process my Maybank Credit Card application?
Your credit card application will be processed within 10-15 banking days upon submission of complete documentary requirements.

5. If my application is approved, how many days will it take before I receive my Maybank Credit Card?
Your card will be delivered within 10 calendar days (for Metro Manila) and within 15 calendar days (for Provincial areas) from card approval date.

Please leave an authorization letter along with a photocopy of your ID if you are not available to receive the card personally.

How will I know my statement date and payment due date?

Your statement date will be indicated in the welcome pack once you receive your Maybank Credit Card. Your Due Date will be 22 calendar days after your statement date.

Example:
If you make a purchase on May 16 and your statement date is every 26th of the month, you have to pay for your balance on or before June 17

In case the payment due date falls on a weekend or a holiday, one (1) banking day will be added on the due date.

When will I get my statement of account?
Your statement of account will be delivered to you within three (3) banking days after your statement date thru your registered e-mail address.

How much is my minimum payment due?
Minimum payment due is 5% of the total amount due or Php 500 whichever is higher.

How do I pay for my Maybank Credit Card bill?

For your convenience, you may pay through the following digital payment acceptance channels:
- - M2UPH mobile app
  - Maybank2U (Maybank Online Banking via https://www.maybank.com.ph
  - BancNet ATMs
  - BancNet Online
  - BPI Online
  - BDO Online
  - GCash
  - Maya
Alternatively, you may pay Over-The-Counter (OTC) in any of our Maybank branches, BDO and RCBC branches and SM Payment Centers. You may also enroll your Maybank deposit account to our Auto Debit Facility at any Maybank branch.

How do I use the cash advance facility?
You may visit any Maybank branch for Over-The-Counter (OTC) cash advance transactions. Please bring your Maybank Credit Card, a valid ID for verification and fill out the Cash Advance application form. You will receive your cash advance once transaction is successful.

How do I report any error or clarifications about my statement of account?
Inquiries, errors or disputed transactions in the statement of account must be reported within 30 days from Statement Date by calling Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

How do I report a lost card and request for its replacement?
Report lost or stolen credit card immediately by calling Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

If you want to request for a card replacement, kindly call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

A card replacement fee may apply, please refer to our Credit card fees and charges https://www.maybank.com.ph/en/personal/cards/credit-cards/fees-charges.html

Why is my Maybank Credit Card being declined?

Kindly see below for possible reasons:
1. Your Maybank Credit Card is inactive. You may activate your card via SMS following these instructions:
  Create a new message and send requested details in the format below to 22565500:
  
  ACTIVATE(space)CC(space)last 4 digits of Credit Card(space)Birthdate in DDMMYYYY format(space)Last Name on Credit Card
  
  Sample:
  
  ACTIVATE CC 1234 27121988 MARIANO
  
  Or alternatively, you may call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888 and request to activate your Maybank Credit Card.
2. Your Maybank Credit Card is temporarily suspended if there is no payment received on the due date of your latest statement of account
3. Amount being charged is over your available credit limit
4. Transaction is unusual and needs to be further validated
You may call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888 for further clarification.

What is the difference between a Mastercard and Visa?
Both are accepted worldwide, the difference between the two are the programs and promos that you can enjoy when you use your card.

A person claiming to be a Maybank employee called and requested me to surrender my Maybank Credit Card or divulge my credit card number, will I continue engaging with this person?
Maybank representatives do not call cardholders to surrender their cards or ask for the credit card number. Kindly report this incident to Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

How can I increase/decrease my credit limit?
If you want to increase/decrease your credit limit, kindly call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888. Request will be subject for evaluation.

How can I upgrade/downgrade my card type?

If you want to move to a higher or lower card type, kindly call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888. Request will be subject to evaluation.

How do I apply for EzyPlans (EzyCash, EzyTransfer, EzyConvert)?

You may call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888 to know if you are qualified for EzyPlans.

How do I request for a change in mailing address/contact details?

If you want to update your mailing address or contact details, kindly call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

Is there a requirement to get my Annual Fee waived? How do I request for the annual fee waiver?

Auto Waiver of Annual Fee is available to active and current Maybank Credit Cardholders limited to the following variants: Classic, Gold, Maybank Manchester United and Platinum*.

The Annual Fees are automatically-waived on your card anniversary date subject to the following conditions:

24X use (online, dip or tap) or single or accumulated annual spend of Php 24,000 for Classic, Gold and Maybank Manchester United

12X use (online, dip or tap) or single or accumulated annual spend of Php 60,000 for Platinum

Principal and Supplementary transactions are qualified.

Qualified retail transactions are straight purchases via Point-of-Sale (POS)/ E-commerce/ Online) and retail installment via EzyPay/ EzyPayPlus/ Merchant Installment Payment Facility.

The following transactions are NOT qualified: Cash advance, Casino/ Gambling transactions, EzyTransfer, EzyConvert, and EzyCash.

*Not available to Premier Wealth clients

How can I request to cancel my credit card?

If you want to cancel your Maybank Credit Card, kindly call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

I have not received my Maybank Credit Card and it’s already beyond the expected turn-around time, is it possible to pick up the card at the Branch?

If you want to pick-up your Maybank Credit Card at a Maybank branch, kindly call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

I have an unauthorized transaction, how do I submit my dispute?

Kindly call Maybank Customer Care at (02)8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

I need to replace my Maybank Credit Card because it’s damaged, is there a fee? How do I request for the replacement?

If you want to request for a card replacement, kindly call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

A card replacement fee may apply, please refer to our Credit card fees and charges https://www.maybank.com.ph/en/personal/cards/credit-cards/fees-charges.html

When should I receive my renewal card?

You should receive your renewal card two (2) months before your current card’s expiration date

Do you allow temporary increase in credit limit?

Yes, if you want a temporary increase in your credit limit, kindly call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888. Request will be subject for evaluation.

Where can I see my rewards points and how can I redeem my rewards points?

Kindly refer to “YOUR TREATSPOINTS” summary in your latest Statement of Account. To redeem, kindly visit https://www.maybank.com.ph/en/personal/cards/promotions/rewards.html

What will happen to my reward points if I close my account?

All TreatsPoints will be forfeited if your account is suspended and/or terminated or cancelled/closed, whether voluntarily or involuntarily, thereby forfeiting your right to redeem the rewards.

Is there any expiration period on the reward points?

No

How do I make sure that payment is received by my due date?

Payment should be made on or before your Payment Due Date to avoid late payment fee and retail interest. If your Payment Due Date falls on a weekend or a regular national holiday, the Due Date will be automatically moved to the next banking day. You may also check your M2U mobile app to see if your payment has been posted.

How long does it take for my payment to post?

Your payment will be posted within three (3) banking days

Foreign Exchange (FX)

What FX products does Maybank Philippines Incorporated (MPI) offer?

Aside from the regular over-the-counter exchange of bank notes and coins, MPI purchases and sells US Dollar demand drafts and wire transfers of widely traded currencies.

MPI also offer hedging solutions through FX Forwards, Swaps nad Options to help clients manage foreign exchange risk, subject to approved Treasury Foreign Exchange Contract (FEC) or Derivatives (DV) limits.

Does MPI only deal in US Dollars?

MPI can also transact in other major currencies such as the Australian Dollar, Euro, British Pound, Japanese Yen, Singapore Dollar, Hong Kong Dollar, Malaysian Ringgit and Chinese Yuan.

For our indicative Forex Rates please click on this link

How do I avail of the FX services of MPI?

You may call or visit our main office or any of our 60 branches strategically located in the major commercial centers and financial districts in the Philippines. Please click on this link for the list of branches near you.

Are there any restrictions as to the FX amount I can deal with MPI?

*Client SELLING : There are no limits to the amount the Bank can buy dollars or convert into pesos.
*Client BUYING : Yes. BSP mandates submission of documentary requirements depending on the declared purpose and amout of FX sold, whether this may be dollars or third currency, as long as payment is made in Pesos.

*Please call your branch of account or any branch nearest you for the list of requirements.

Are there any documents required before transacting?

*Client SELLING: The bank requires an Application for Foreign Notes form.

*Client BUYING: The bank requires submission of documents as prescribed by the BSP's Manual of Regulations on Foreign Exchange Transactions, and any other supporting documents to support the nature of the purchase.

Please call your branch of account or any branch nearest you for the list of requirements.

For inquiries/concern, please call our Customer Care at (02) 8588 3888, PLDT Domestic Toll Fee number 1-800-10 588 3888 or email at mpi.customerservice@maybank.com

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