Maybank

Maybank values YOU!

In everything that we do, we always put great importance in your satisfaction and fulfillment. For this reason alone, we established various contact points to make us easily accessible for any positive experiences or feedback you would like to share with us. Rest assured that any comment/feedback we receive shall be treated seriously and with utmost confidentiality. You may share your views and suggestions on how we can serve you even better by getting in touch with our Customer Service Team at:

Email:
mpi.customerservice@maybank.com

Call:
(+632)8588-3888

Facebook:
Maybank

Write:
Service Quality Management
Maybank Corporate Centre 7^th Ave Cor 28^th St.
Bonifacio Global City, Taguig City 1634

For concerns related to banking services such as customer service issues, statement requests, transaction inquiries, etc., please contact our Customer Service Hotline at any of the following: 

Maybank hears YOU!

• All comments or feedback shall be dealt with by an independent Customer Service Team member who has the capability and authority for such purpose.
• We strongly encourage you to call us or visit any Maybank Branch near you for your concerns. This will also allow us to monitor your concern closely and ensure a resolution is provided within the timeline.
• We are committed to quickly and efficiently address any issue that may arise. For simple concerns, you may expect a response within 7 business days from the date of reporting.
• If an issue requires complex investigation or extensive research, you will be notified and the timeframe for its resolution may be extended. We shall provide you with updates from time to time until the final resolution of your concern.

Maybank gives YOU options!

If, for any reason, you are not entirely satisfied with the outcome of your concern or how it was handled, you may refer the matter to the Consumer Protection and Market Conduct Office of the Bangko Sentral ng Pilipinas (BSP) through their official website at https://www.bsp.gov.ph.

Located at: 

Consumer Protection and Market Conduct Office
Strategic Communication and Advocacy
10th Floor Multi-storey Building, BSP Complex
A. Mabini Street, Malate 1004 Manila

Maybank Philippines Inc. is regulated by the Bangko Sentral ng Pilipinas