Got a Question? Call us or send us an email and we'll be happy to help you.

Maybank values YOU!

In everything that we do, we always put great importance in your satisfaction and fulfillment. For this reason alone, we established various contact points to make us easily accessible for any positive experiences or feedback you would like to share with us. Rest assured that any comment/feedback we receive shall be treated seriously and with utmost confidentiality. You may share your views and suggestions on how we can serve you even better by getting in touch with our Customer Service Team at:




Service Quality Management
Maybank Corporate Centre 7th Ave Cor 28th St.
Bonifacio Global City, Taguig City 1634

For concerns related to banking services such as customer service issues, statement requests, transaction inquiries, etc., please contact our Customer Service Hotline at any of the following: 

(+632) 8588-3888

Maybank hears YOU!

  • All comments or feedback shall be dealt with by an independent Customer Service Team member who has the capability and authority for such purpose.
  • We strongly encourage you to call us or visit any Maybank Branch near you for your concerns. This will also allow us to monitor your concern closely and ensure a resolution is provided within the timeline.
  • We are committed to quickly and efficiently address any issue that may arise. For simple concerns, you may expect a response within 7 business days from the date of reporting.
  • If an issue requires complex investigation or extensive research, you will be notified and the timeframe for its resolution may be extended. We shall provide you with updates from time to time until the final resolution of your concern.

Maybank gives YOU options!

If, for any reason, you are not entirely satisfied with the outcome of your concern or how it was handled, you may refer the matter to the Consumer Protection and Market Conduct Office of the Bangko Sentral ng Pilipinas (BSP) through their official website at

Located at: 

Consumer Protection and Market Conduct Office
Strategic Communication and Advocacy
10th Floor Multi-storey Building, BSP Complex
A. Mabini Street, Malate 1004 Manila

Maybank Philippines Inc. is regulated by the Bangko Sentral ng Pilipinas 

  • A proud member of: BancNet
  • Maybank Philippines Inc., is regulated by the Bangko Sentral ng Pilipinas (BSP). For inquiries or complaints, you may contact Maybank Customer Service hotline at (02) 8588 3888 or our toll-free number 1800 10 588 3888. Alternatively, you may also send an email to You may also contact BSP at (02) 8708 7087 or


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