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Maybank values YOU!

In everything that we do, we always put great importance in your satisfaction and fulfillment. For this reason alone, we established various contact points to make us easily accessible for any positive experiences or feedback you would like to share with us. Rest assured that any comment/feedback we receive shall be treated seriously and with utmost confidentiality. You may share your views and suggestions on how we can serve you even better by getting in touch with our Customer Service Team at:

Email:
mpi.customerservice@maybank.com

Call:
(+632)8588-3888

Facebook:
Maybank

Write:
Service Quality Management
Maybank Corporate Center
7th Avenue cor 28th Street
Bonifacio Global City, Taguig City
Metro Manila 1634

Maybank hears YOU!

  • All comments or feedback shall be dealt with by an independent Customer Service Team member who has the capability and authority for such purpose.
  • We strongly encourage you to send your feedback in writing. This is to ensure that the information provided is preserved and accurate so as to allow the prompt resolution of your concerns.
  • We are committed to quickly and efficiently address any issue that may arise. You may expect a response within 10 calendar days from the date of receipt of your feedback.
  • If an issue requires complex investigation or extensive research, you will be notified and the timeframe for its resolution may be extended. We shall provide you with updates from time to time until the final resolution of your concern.

Maybank gives YOU options!

If, for any reason, you are not entirely satisfied with the outcome of your concern or how it was handled, you are free to refer the matter to the Financial Consumer Protection Department of the Bangko Sentral ng Pilipinas (BSP) through:

Email:
consumeraffairs@bsp.gov.ph

Call:
(02) 8708-7087

(02) 8708-7701 loc 2584

Write:
Consumer Assistance Mechanism

The Consumer Empowerment Group
Center for Learning and Inclusion Advocacy
Bangko Sentral ng Pilipinas
5th Floor Multi-Storey Building, BSP Complex
A. Mabini Street Malate, 1004 Manila

Maybank Philippines Inc., fully cooperates with the Bangko Sentral ng Pilipinas. 

Whistleblowing Hotline

For concerns related to banking services such as customer service issues, statement requests, transaction inquiries, etc., please contact our Customer Service Hotline at any of the following: 

Phone  
(+632) 8588-3888
Email
Facebook
Maybank

 

For improper conduct by our staff or any representative of Maybank Philippines, Inc. (e.g. serious breach of Code of Discipline, fraud, bribery and corruption, etc.), disclosure/report can be made to the following whistleblowing channels: 

Hotline
24-hour toll free number 1-800-16010083
Email
Letter
Maybank Group Compliance, P.O. Box 11635, 50752 Kuala Lumpur

Thank you for your inquiry.

We have received your inquiry/concern, one of our Customer Service representative will back to you.

Online Feedback Form

Please DO NOT submit any confidential information relating to your account with Maybank (eg. account number or credit card details) through this e-form.

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  • Maybank Philippines Inc., is regulated by the Bangko Sentral ng Pilipinas (BSP). For inquiries or complaints, you may contact Maybank Customer Service hotline at (02) 8588 3888 or our toll-free number 1800 10 588 3888. Alternatively, you may also send an email to mpi.customerservice@maybank.com. You may also contact BSP at (02) 8708 7087 or consumeraffairs@bsp.gov.ph.

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