Maybank

Maybank values YOU!

In everything that we do, we always put great importance in your satisfaction and fulfillment. For this reason alone, we established various contact points to make us easily accessible for any positive experiences or feedback you would like to share with us. Rest assured that any comment/feedback we receive shall be treated seriously and with utmost confidentiality. You may share your views and suggestions on how we can serve you even better by getting in touch with our Customer Service Team at:

Email:
mpi.customerservice@maybank.com

Call:
(+632)8588-3888

Facebook:
Maybank

Write:
Service Quality Management
Maybank Corporate Center
7^th Avenue cor 28^th Street
Bonifacio Global City, Taguig City
Metro Manila 1634

For concerns related to banking services such as customer service issues, statement requests, transaction inquiries, etc., please contact our Customer Service Hotline at any of the following: 

Maybank hears YOU!

• All comments or feedback shall be dealt with by an independent Customer Service Team member who has the capability and authority for such purpose.
• We strongly encourage you to send your feedback in writing. This is to ensure that the information provided is preserved and accurate so as to allow the prompt resolution of your concerns.
• We are committed to quickly and efficiently address any issue that may arise. You may expect a response within 10 calendar days from the date of receipt of your feedback.
• If an issue requires complex investigation or extensive research, you will be notified and the timeframe for its resolution may be extended. We shall provide you with updates from time to time until the final resolution of your concern.

Maybank gives YOU options!

If, for any reason, you are not entirely satisfied with the outcome of your concern or how it was handled, you are free to refer the matter to the Financial Consumer Protection Department of the Bangko Sentral ng Pilipinas (BSP) through:

Email:
consumeraffairs@bsp.gov.ph

Call:
(02) 8708-7087

(02) 8708-7701 loc 2584

Write: 

The Consumer Empowerment Group
Center for Learning and Inclusion Advocacy
Bangko Sentral ng Pilipinas
5th Floor Multi-Storey Building, BSP Complex
A. Mabini Street Malate, 1004 Manila

Maybank Philippines Inc., fully cooperates with the Bangko Sentral ng Pilipinas. 

Whistleblowing Hotline

For improper conduct by our staff or any representative of Maybank Philippines, Inc. (e.g. serious breach of Code of Discipline, fraud, bribery and corruption, etc.), disclosure/report can be made to the following whistleblowing channels: