05  January 2016
Important Notice: ATM Security Advisory

Notice to all ATM users:

Recently, there have been reported cases of "card skimming" devices retrieved from several ATMs in various areas in the Philippines.

Here are the effective ways to protect your account.

  • NEVER SURRENDER your card to anyone.
  • NEVER SHARE your card account number and PIN. Maybank will never call or email to get this information from you.
  • Before using an ATM, PLEASE BE EXTRA OBSERVANT and ensure that no unidentified foreign objects are installed. Avoid ATMs in poorly lit and secluded areas.
  • Use UNIQUE PINs and passwords for each account.
  • ALWAYS CHECK the sender ID of promo and advisory text messages. Our SMS always have the sender ID MAYBANK.
  • Regularly CHECK YOUR BALANCE and immediately report any discrepancies to our Customer Service Hotline at 588-3888.

Thank you for using Maybank ATM.

  • A proud member of: BancNet
  • Maybank Philippines Inc., is regulated by the Bangko Sentral ng Pilipinas (BSP). For inquiries or complaints, you may contact Maybank Customer Service hotline at (02) 8588 3888 or our toll-free number 1800 10 588 3888. Alternatively, you may also send an email to mpi.customerservice@maybank.com. You may also contact BSP at (02) 8708 7087 or consumeraffairs@bsp.gov.ph.


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