Maybank

Maybank will update the Internet banking Terms and Conditions, effective 08 July 2025.

 

Summary of updates:

• Update on terms of reference to include “One-Time Password (OTP)” 
• Update on messaging platforms used for access codes (e.g. TAC, FTAC, etc.)
• Updates on the interbank fund transfer facility of Maybank 

To view the complete updated Internet Banking Terms and Conditions, click here.

 

UPDATE ON MAYBANK ISAVE TERMS AND CONDITIONS 

Maybank will update the iSave Terms and Conditions, effective 10 June 2025.

 

Summary of updates:

• Eligibility and Documentary Requirements 
• Addition of OFW with permanent Philippine Address and are Filipino Citizens (See Section 2)
• Removed the requirement for submitting 3 specimen signatures signed on a piece of paper

To view the complete updated iSave Terms and Conditions, click here.

 

UPDATES ON EZYSAVE+ TERMS AND CONDITIONS

Maybank will update the EzySave+ Terms and Conditions, effective 10 June 2025

Summary of Updates:

• Eligibility and Requirements
• Addition of ePhilID(Digital) card to the list of accepted IDs for EzySave+ Application (See Section 2)
• Removed  the requirement for submitting 3 specimen signatures signed on a piece of paper

To view the complete updated EzySave+ Terms and Conditions, click here

 

UPDATES ON INTERNET BANKING TERMS AND CONDITIONS

Maybank will update the Internet Banking Terms and Conditions, effective 05 July 2024.

 

Summary of updates:

• Addition of new clauses for Secure2U, one of the security features for Internet Banking in addition to the Transaction Authorization Code (TAC) – See Section 7
• Addition of stipulation for the availability of Statement Download via Internet Banking Mobile app was added – See Section 8
• Addition of new Terms under the Definition of Terms

• Updated Data Privacy Section

To view the complete updated Internet Banking Terms and Conditions, click here.

 

UPDATES ON INTERNET BANKING TERMS AND CONDITIONS

Maybank will update the Internet Banking Terms and Conditions, effective 20 February 2024.

 

Summary of updates:

• Terms were updated in accordance with the BSP Circular No. 1160
• Provisions were updated to reflect the latest policies, processes and/or procedures of  Maybank
• Provisions that were no longer applicable given the latest policies, processes and/or procedures of  Maybank were removed
• Maybank Customer Care details were updated

• Updated Data Privacy Section

To view the complete updated Internet Banking Terms and Conditions, click here.

 

UPDATES ON CREDIT CARD TERMS AND CONDITIONS

Maybank will update the Credit Cards Terms and Conditions, effective 6 February 2024.

 

Changes to the Maybank Credit Cards Terms and Conditions:

• Provision numbers 1 and 17 – Notices to cardholder to include e-mail and other messaging platforms
• Provision numbers 1, 2, 10 and 28 – To include coverage of bank liabilities
• Provision number 2 – Responsibility of Cardholder – Inclusion of EzyPay in covered transactions
• Provision numbers 2, 5, 7 and 32 – Inclusion of reference for updated fees and charges
• Provision number 6 – Expiry, Renewal and Reinstatement of the Card – Manner of termination
• Provision number 8 – Credit Limit – Clarification on granted credit limit and approved amount
• Provision number 11 – Payment of Charges – Changes on payment due date
• Provision number 13 – Statement of Account – Sending of Statement of Account; Payment of disputed amount; Provisional crediting of disputed amount
• Provision number 14 – Telephone Communications – Inclusion of verification process and consent
• Provision number 15 – Cardholder Communications – Inclusion of channels of communication
• Provision number 16 – Right of Set-Off – Process for set-off
• Provision number 31 – Disclosures – Inclusion of Data Privacy Act of 2012 and consent
• Provision number 35 – Added Consumer Assistance Channels
• Provision number 36 – Added Regulatory Body

To view the complete Credit Cards Terms and Conditions, click here.

UPDATES ON DEPOSIT CONTRACT

 

Maybank will update the Deposit Terms and Conditions, effective 1 February 2024.

 

Summary of Updates:

• Terms were updated in accordance with the BSP Circular No. 1160
• Provisions were updated to reflect the latest policies, processes and/or procedures of Maybank
• Provisions that were no longer applicable given the latest policies, processes and/or procedures of Maybank were removed

• Updated Data Privacy Section
• Updated Right to Cooling Off Section

 

To view the complete updated Deposit Terms and Conditions, click here.

 

 

 

 

 

 

For inquiries, you may call Customer Care hotline at (02) 8588 3888, PLDT Toll-free Number 1-800-10-588 3888 or email mpi.customerservice@maybank.com.