Maybank

Maybank Credit Cards 

1. How do I apply for a Maybank Credit Card?

• • • Visit any Maybank branch and submit a completely filled-out Maybank Credit Card application form.
    • Call Maybank Customer Care at (02) 8588-3888, PLDT Domestic toll free at 1-800-10-588-3888 or e-mail mpi.customerservice@maybank.com and our authorized representatives will get in touch with you to get your details.
    • Fill-out your Maybank Credit Card application here.

2. What are the qualifications and requirements when I apply for a Maybank Credit Card?

Qualifications

• You must be a resident of the Republic of the Philippines
• Between 21 to 65 years of age
• You must have other local-issued credit card with Php 30,000 credit limit and issued more than 10 months
• You must have a Gross Annual Income of Php 195,000 for Classic/Standard; Php 420,000 for Gold; Php 650,000 for Platinum

Requirements:

• Photocopy of any of the following IDs: 

• • Philsys ID
  • Passport
  • Driver's License
  • PRC ID Card
  • Company ID
  • TIN ID Card 
  • SSS ID 
  • Postal ID
  • Voter’s ID Card
  • GSIS eCard
  • Senior Citizen Card
  • Other Government Issued IDs

• Proof of Income

• Employed

• • • Latest Income Tax Return (ITR) with Bank/ BIR Stamp/ or BIR Form 2316
    • Payslips received within the past month
    • Original Certificate of Employment
    • Active credit card number to be declared in the application form

• Self-Employed

• • 1. Latest Audited Financial Statements (AFS) with Bank/ BIR Stamp
    2. Latest Income Tax Return (ITR) with Bank/ BIR Stamp
    3. Active credit card number to be declared in the application form

3. How many supplementary cards can I apply for?
You can have up to four (4) supplementary cards.

4. How many days will it take to process my Maybank Credit Card application?
Your credit card application will be processed within 10-15 banking days upon submission of complete documentary requirements.

5. If my application is approved, how many days will it take before I receive my Maybank Credit Card?
Your card will be delivered within 10 calendar days (for Metro Manila) and within 15 calendar days (for Provincial areas) from card approval date.

Please leave an authorization letter along with a photocopy of your ID if you are not available to receive the card personally.

How will I know my statement date and payment due date?

Your statement date will be indicated in the welcome pack once you receive your Maybank Credit Card. Your Due Date will be 22 calendar days after your statement date.

Example:
If you make a purchase on May 16 and your statement date is every 26th of the month, you have to pay for your balance on or before June 17

In case the payment due date falls on a weekend or a holiday, one (1) banking day will be added on the due date.

When will I get my statement of account?
Your statement of account will be delivered to you within three (3) banking days after your statement date thru your registered e-mail address.

How much is my minimum payment due?
Minimum payment due is 5% of the total amount due or Php 500 whichever is higher.

How do I pay for my Maybank Credit Card bill?

For your convenience, you may pay through the following digital payment acceptance channels: 

• • M2UPH mobile app
  • Maybank2U (Maybank Online Banking via https://www.maybank.com.ph
  • BancNet ATMs 
  • BancNet Online 
  • BPI Online 
  • BDO Online 
  • GCash
  • Maya

Alternatively, you may pay Over-The-Counter (OTC) in any of our Maybank branches, BDO and RCBC branches and SM Payment Centers. You may also enroll your Maybank deposit account to our Auto Debit Facility at any Maybank branch.

How do I use the cash advance facility?
You may visit any Maybank branch for Over-The-Counter (OTC) cash advance transactions. Please bring your Maybank Credit Card, a valid ID for verification and fill out the Cash Advance application form. You will receive your cash advance once transaction is successful.

How do I report any error or clarifications about my statement of account?
Inquiries, errors or disputed transactions in the statement of account must be reported within 30 days from Statement Date by calling Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

How do I report a lost card and request for its replacement?
Report lost or stolen credit card immediately by calling Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

If you want to request for a card replacement, kindly call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

A card replacement fee may apply, please refer to our Credit card fees and charges https://www.maybank.com.ph/en/personal/cards/credit-cards/fees-charges.html

Why is my Maybank Credit Card being declined?

Kindly see below for possible reasons:

1. Your Maybank Credit Card is inactive. You may activate your card via SMS following these instructions:

   Create a new message and send requested details in the format below to 22565500:

   ACTIVATE(space)CC(space)last 4 digits of Credit Card(space)Birthdate in DDMMYYYY format(space)Last Name on Credit Card

    

   Sample:

   ACTIVATE CC 1234 27121988 MARIANO

    

   Or alternatively, you may call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888 and request to activate your Maybank Credit Card.

2. Your Maybank Credit Card is temporarily suspended if there is no payment received on the due date of your    latest statement of account
3. Amount being charged is over your available credit limit
4. Transaction is unusual and needs to be further validated

You may call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888 for further clarification.

What is the difference between a Mastercard and Visa?
Both are accepted worldwide, the difference between the two are the programs and promos that you can enjoy when you use your card.

A person claiming to be a Maybank employee called and requested me to surrender my Maybank Credit Card or divulge my credit card number, will I continue engaging with this person?
Maybank representatives do not call cardholders to surrender their cards or ask for the credit card number. Kindly report this incident to Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

How can I increase/decrease my credit limit?
If you want to increase/decrease your credit limit, kindly call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888. Request will be subject for evaluation.

How can I upgrade/downgrade my card type?

If you want to move to a higher or lower card type, kindly call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888. Request will be subject to evaluation.

How do I apply for EzyPlans (EzyCash, EzyTransfer, EzyConvert)?

You may call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888 to know if you are qualified for EzyPlans.

How do I request for a change in mailing address/contact details?

If you want to update your mailing address or contact details, kindly call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

Is there a requirement to get my Annual Fee waived? How do I request for the annual fee waiver?

Auto Waiver of Annual Fee is available to active and current Maybank Credit Cardholders limited to the following variants: Classic, Gold, Maybank Manchester United and Platinum*.

The Annual Fees are automatically-waived on your card anniversary date subject to the following conditions:

24X use (online, dip or tap) or single or accumulated annual spend of Php 24,000 for Classic, Gold and Maybank Manchester United

12X use (online, dip or tap) or single or accumulated annual spend of Php 60,000 for Platinum

Principal and Supplementary transactions are qualified.

Qualified retail transactions are straight purchases via Point-of-Sale (POS)/ E-commerce/ Online) and retail installment via EzyPay/ EzyPayPlus/ Merchant Installment Payment Facility.

The following transactions are NOT qualified: Cash advance, Casino/ Gambling transactions, EzyTransfer, EzyConvert, and EzyCash.

*Not available to Premier Wealth clients

How can I request to cancel my credit card?

If you want to cancel your Maybank Credit Card, kindly call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

I have not received my Maybank Credit Card and it’s already beyond the expected turn-around time, is it possible to pick up the card at the Branch?

If you want to pick-up your Maybank Credit Card at a Maybank branch, kindly call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

I have an unauthorized transaction, how do I submit my dispute?

Kindly call Maybank Customer Care at (02)8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

I need to replace my Maybank Credit Card because it’s damaged, is there a fee? How do I request for the replacement?

If you want to request for a card replacement, kindly call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888.

A card replacement fee may apply, please refer to our Credit card fees and charges https://www.maybank.com.ph/en/personal/cards/credit-cards/fees-charges.html

When should I receive my renewal card?

You should receive your renewal card two (2) months before your current card’s expiration date

Do you allow temporary increase in credit limit?

Yes, if you want a temporary increase in your credit limit, kindly call Maybank Customer Care at (02) 8588-3888 or PLDT Domestic toll free at 1-800-10-588-3888. Request will be subject for evaluation.

Where can I see my rewards points and how can I redeem my rewards points?

Kindly refer to “YOUR TREATSPOINTS” summary in your latest Statement of Account. To redeem, kindly visit https://www.maybank.com.ph/en/personal/cards/promotions/rewards.html

What will happen to my reward points if I close my account?

All TreatsPoints will be forfeited if your account is suspended and/or terminated or cancelled/closed, whether voluntarily or involuntarily, thereby forfeiting your right to redeem the rewards.

Is there any expiration period on the reward points?

No

How do I make sure that payment is received by my due date?

Payment should be made on or before your Payment Due Date to avoid late payment fee and retail interest. If your Payment Due Date falls on a weekend or a regular national holiday, the Due Date will be automatically moved to the next banking day. You may also check your M2U mobile app to see if your payment has been posted.

How long does it take for my payment to post?

Your payment will be posted within three (3) banking days

1. THE MAYBANK CREDIT CARD ("CARD")

The CARD is the sole property of Maybank Philippines, Inc. (MPI). It is non-transferable. The privileges of the CARD may be terminated by MPI upon notice with the exception of fraud and default cases. The Cardholder agrees to hold MPI free and harmless from any claim for damages arising from such termination except for instances of loss or damages arising from the Bank’s negligence or willful misconduct proven after due investigation. Continued use of the CARD after receipt of the written notice of termination shall be deemed fraudulent and will subject the Cardholder to appropriate legal proceedings. Delivery of the said written notice at the Cardholder's latest reported mailing address shall be considered sufficient receipt of the notice of termination.

The term "Cardholder" shall refer to the person to whom or for whose use a CARD is issued by MPI. It shall likewise include the person to whom a supplementary credit card is issued upon the application of the Cardholder.

2. RESPONSIBILITY OF THE CARDHOLDER

The Cardholder and his/her supplementary and/or surety(ies) shall be jointly and severally liable for all purchases, EzyPay and cash advances made through the use of the CARD, including all interests, penalties, fees and all other charges without the necessity of proof of signed charge slips. If the Cardholder uses the cash advance feature of the CARD, he/she hereby agrees to accept and pay for all cash advances including the corresponding interests, penalties, fees and other charges without the necessity of proof or ATM withdrawal/transaction record.  Cash Advance Fixed Fee shall be charged for all cash transactions via ATM and/or MPI Maybank branch. Quasi-cash transactions, which include, but not limited to, purchase of foreign currency or items, money orders, travelers cheques, digital currencies, or transfer of funds via wire transfer, transfer to deposit accounts, loading of some electronic wallets or bills payment, or such other transactions as defined by Visa/Mastercard shall be considered cash-like transactions, hence shall be charged with a Cash Advance Fixed Fee. The updated fees may be viewed at https://www.maybank.com.ph/en/personal/cards/credit-cards/fees-charges.html. The Cardholder agrees that all purchases and cash advances shall be conclusively presumed to have been personally made or authorized by the Cardholder.

Unless there is proven negligence of the Bank and/or its directors, officers, employees, and authorized representatives and third parties, the Bank shall not be held liable for any loss or damage of whatever nature the Cardholder and his/her supplementary/ies may suffer arising from any improper, fraudulent access or utilization of Maybank2U Online Banking due to theft or unauthorized disclosure of username, password, ATM PINs, Online Banking PINs or violation of other security measures with or without the Cardholder’s consent and participation.

The beneficial title to the goods purchased through EzyPay, including any and all replacements, accessions and accessories thereto, shall remain with the Bank until the total installment price is paid in full. The Cardholder shall, in the meantime, possess and hold the same in trust for the Bank, and the Cardholder shall exercise proper diligence in the use and maintenance of the goods. The Cardholder shall not alter, return, pledge, mortgage, sell, assign, pawn, lease or part with the possession of the goods without the previous written consent of the Bank and until and unless the Cardholder shall have paid the total installment price including all other charges that may arise out of the purchase.

3. CO-OBLIGOR/SURETY

The Cardholder's spouse who is a supplementary cardholder shall automatically become a co-obligor/surety who shall be jointly and severally liable with the Cardholder herein and in all renewals hereof. In case of corporate accounts, the Company shall automatically become a co-obligor/surety who shall be jointly and severally liable with the Cardholder herein and in all renewals hereof. The co-obligor/surety's obligation shall continue in case the CARD is renewed or reinstated by MPI, even without the written conformity of, or notice, to the co-obligor/surety, and despite the suspension or termination of the CARD.

Under reasonable circumstances, MPI may require the Cardholder a co-obligor/surety. Upon request of MPI, the Cardholder shall provide an acceptable co-obligor/surety who shall be jointly and severally liable with the Cardholder and his/her Supplementary Cardholder(s) to pay MPI all obligations and charges made through the use of the CARD.

The co-obligor/surety shall notify the Cardholder and MPI in writing of his/her/its intention to withdraw as the Cardholder's co-obligor/surety and may be discharged subject to the condition that the co-obligor/surety continues to be liable for all amounts unpaid and outstanding as of thirty (30) days from receipt by MPI of such written notice. Failure of the Cardholder to immediately furnish a new co-obligor/surety acceptable to MPI shall constitute prima facie evidence of intent to defraud on the part of the Cardholder and the Cardholder's privileges shall be automatically terminated. It is agreed that the co-obligor/surety can be discharged by MPI only when the Total Amount Due has been fully paid.

4. VERIFICATION OF INCOME DOCUMENTS

The Cardholder shall authorize MPI to conduct verification with the BIR or his/her employer and to authenticate his/her Income Tax Return (ITR) and/or Financial Statements (FS) or Employer's Certificate of Compensation Payment/Tax Withheld (BIR Form 2316) and other documents ("Income Documents") or to obtain copies of said documents from the BIR or his/her employer. The Cardholder, likewise hereby authorizes MPI or his/her employer to disclose any information relevant to said verification and to give copies of his/her Income Documents to MPI. The Cardholder hereby waives any rights on the confidentiality of Cardholder information.

The Cardholder agrees to submit annually to MPI his/her Income Tax Return and other such documents as MPI may hereafter require.

5. ANNUAL FEE

The Cardholder agrees to pay the annual fee to be determined by MPI for use of the CARD and/or the other facilities and services made available to the Cardholder and/or for the maintenance and administration of any balance or transaction on the CARD. Upon suspension or cancellation of the CARD privileges, all fees paid become non-reimbursable. The updated fees may be viewed at https://www.maybank.com.ph/en/personal/cards/credit-cards/fees-charges.html.

6. EXPIRY, RENEWAL AND REINSTATEMENT OF THE CARD

Unless earlier terminated by MPI or voluntarily cancelled, the CARD shall be valid from the day of issuance or renewal and expires on the last day of the month indicated on the face of the CARD. Renewal of the CARD shall be at the option of MPI. MPI shall likewise have the option of reinstating Cardholder's privileges which have been terminated for any reason whatsoever upon payment of an additional processing fee equivalent to the annual fee.

7. LOSS OF THE CARD

In case of loss or theft of the CARD, Cardholder should immediately report such fact to MPI by calling Customer Care Hotline at +632 8588-3888, or PLDT toll-free at 1-800-10-588-3888. Such report should give details of the place, date, time and circumstances of the incident and the last purchase(s) made prior to the loss or theft of the CARD. Availments/transactions made and all interests, penalties, fees and other charges incurred arising from the use of the lost/stolen CARD shall be for the exclusive account of the Cardholder. Should the Cardholder fail to report immediately the loss or theft of the CARD to MPI from the date of loss or theft, and to state the required information, said failure shall be deemed proof that availments/transactions are valid, and MPI or its member establishments shall be free and harmless from any and all claims for damages. A card replacement fee shall be charged by MPI for replacement of the lost or stolen CARD. The updated fees may be viewed at https://www.maybank.com.ph/en/personal/cards/credit-cards/fees-charges.html.

8. CREDIT LIMIT

Upon acceptance of Cardholder's application, MPI shall grant a credit limit, subject to the approved amount, expressed in Philippine Peso which represents the maximum outstanding balance that a Cardholder and his/her supplementary cardholders are allowed to share at any given time subject to the security requirements and credit card management requisites which may reasonably be imposed by MPI from time to time. In no event shall a Cardholder and his/her supplementary exceed the Credit Limit. For Cardholders with two (2) or more Maybank Credit Cards, this credit limit is shared across all the cards on hand.  MPI reserves the right, at its sole and absolute discretion, to decline any such transaction(s), suspend and/or terminate the credit card privileges of the Cardholder and his/her supplementary in case the said Credit Limit shall be exceeded.

9. SUPPLEMENTARY CARDS

The Cardholder may apply for supplementary CARD(s) which MPI may approve on a case to case basis. The use of the CARD as well as the supplementary CARD(s), shall be governed by this Agreement. Any reference to the CARD issued to Cardholder shall also apply to supplementary CARD(s) and/or their renewals. Should supplementary CARD(s) be issued to the Cardholder's appointed supplementary, the Cardholder or the supplementary shall be jointly and severally responsible for the Total Amount Due, if any, made or incurred through the CARD and the supplementary CARD(s). In the event of separation from the supplementary spouse, legal or otherwise, the Cardholder shall continue to be responsible for all such amounts incurred through the use of the supplementary CARD(s) unless Cardholder requests that the privileges of such supplementary under this Agreement be terminated, provided the Total Amount Due incurred have been fully paid and satisfied at the time of said request. In case of death of the Cardholder, the supplementary, whether the spouse or another person designated as the supplementary shall be jointly and severally liable to settle the Total Amount Due incurred.

The Principal Cardholder has the option to determine Supplementary Cardholders and their individual spend limit ("Supplementary Spend Limit"). The Spend Limit assigned to the Supplementary Card is not an additional line of credit and is part of the Principal Cardholder's total Credit Limit. The Supplementary Cardholder is given the same Supplementary Spend Limit every month even if the Supplementary Card transactions in previous months are not paid in full, for as long as there is an available credit limit.

If the Spend Limit indicated by the Principal Cardholder is greater than the approved Credit Limit, the Spend Limit to be assigned to the Supplementary Card will be the same as the approved Credit Limit. If the Principal Cardholder does not assign a Spend Limit, the Supplementary Card/s will not be subject to a Spend Limit, and will be subject to the same credit limit as the Principal Card's credit limit.

Transactions made by the Supplementary Cardholder in excess of the monthly Spend Limit may be accommodated and are dependent on the Principal Cardholder's credit standing.

10. INTEREST CHARGES

Interest charge on regular purchases is computed by multiplying the applicable finance charge rate depending on the CARD type with the Average Daily Balance (ADB). The applicable finance charge rates are subject to change by MPI from time to time with notice to the Cardholder.

Interest charge on Maybank EzyPlans is computed by multiplying the total amount availed by the applicable interest rate, depending on the term, using the straight line method of amortization.

11. PAYMENT OF CHARGES

Cardholder agrees to pay the Total Amount Due or the Minimum Payment Due as stated in the Statement of Account on or before the last day for payment indicated in the said Statement of Account (the "Payment Due Date"). Such Payment Due Date may be changed to an earlier date if the Cardholder's account is considered past due and/or with balances in excess of the Credit Limit, or to such other date as may be deemed proper by MPI with notice to the Cardholder on the same monthly Statement of Account. If the Payment Due Date falls on a Saturday, Sunday or Holiday, the payment shall be due on the next business day after the Payment Due Date. Failure of the Cardholder to pay at least the Minimum Payment Due on the relevant Payment Due Date stated in the Statement of Account shall render the Cardholder in default without the necessity of demand from MPI, which the Cardholder expressly waives.

The Cardholder agrees that checks used for payment will be credited to the Cardholder's account only upon collection in accordance with usual transit/clearing schedules for local and outstanding credits, net of charges from the drawee bank and MPI's own charges.

The Minimum Payment Due is computed as the sum of the following:

1. Total Amount Due multiplied by a predetermined percentage or a required minimum amount imposed by MPI, whichever is higher between these two amounts plus
2. Any amount in excess of the approved credit limit plus
3. All past due amounts, if any.

The Total Amount Due that remains unpaid after the Payment Due Date indicated on the monthly Statement of Account shall bear finance charges and additional interest and penalty fees based on the amount due for every month or a fraction of a month's delay.

Overpayments by Cardholder shall not earn interest and shall be applied to pay the succeeding Total Amount Due or Minimum Payment Due. In case of terminated or cancelled CARD accounts and an overpayment is unclaimed for more than one (1) month from the date of termination or cancellation, a monthly Account Maintenance Fee shall be charged on the account until the CARD balance is zeroed out.

12. APPLICATION OF PAYMENT FOR MULTIPLE CARDS

In case the Cardholder is issued two or more CARDS by MPI, the Cardholder hereby authorizes MPI to unilaterally apply the Cardholder's payments to any of the Cardholder's accounts. The Cardholder further  authorize MPI, without any obligation on its part, to likewise unilaterally apply, payments made by the Cardholder or amounts due to the Cardholder resulting from overpayments, to any of the Cardholder's outstanding obligations with MPI.

13. STATEMENT OF ACCOUNT

MPI shall give the Cardholder a monthly Statement of Account, sent regularly to the Cardholder’s registered e-mail address within five (5) days after statement date. Cardholders may also access his/her Maybank Credit Card balance and transactions through https://www.maybank.com.ph or via the Maybank2U PH App https://www.maybank.com.ph/en/M2Uapp.html. If there is delay or failure in the delivery of the Statement of Account to the Cardholder prior to the Payment Due Date, the Cardholder agrees to contact the Maybank Customer Care Hotline. Notwithstanding anything to the contrary herein, non-receipt of the Statement of Account shall not relieve the Cardholder of his/her obligation to pay amounts due on the CARD on the Payment Due Date.

Cardholders are given thirty (30) calendar days from Statement Date to examine charges posted in his/her Statement of Account and inform MPI in writing or by calling the Maybank Customer Care Hotline, of any billing error or discrepancy. If no error is reported within thirty (30) calendar days from the date of the Statement of Account, all data and figures in the Statement of Account are presumed true and correct by the Cardholder.

If the Cardholder notifies MPI of an error in the Statement of Account, the Cardholder shall not be liable to pay the disputed amount while MPI is investigating, but the Cardholder is liable to pay such portion of the Total Amount Due which is not in dispute on or before the Payment Due Date. MPI shall treat the disputed amount as an outstanding availment against the Credit Limit. If after investigation, MPI acknowledges the error in the Statement of Account, the Cardholder is not liable to pay any Finance Charges related to the disputed amount only. Otherwise, the Cardholder is liable to pay the disputed amount within three (3) calendar days upon notice to the Cardholder. Failure of the Cardholder to pay disputed amount shall allow MPI to include Finance Charges starting on the 4^th calendar day from notice to the Cardholder.

During investigation of disputed Card Not Present (unsecured or non-3DS) transactions such as but not limited to online or e-commerce, a provisional credit amounting to the disputed amount will be issued to the Cardholder and will be part of his/her available Credit Limit.

14. TELEPHONE COMMUNICATIONS

By providing the Cardholder's phone number to MPI and by calling MPI and passing MPI’s verification process or accepting calls from MPI, the Cardholder authorizes MPI to obtain consent, record, replay and communicate to any third party all conversations on said phone number/line with the Cardholder or with any individual who may answer the phone on the Cardholder's behalf. The Cardholder undertakes to inform any individual who may answer the phone on the Cardholder's behalf, being the Cardholder's agent, that MPI shall record, replay and communicate to any third party the conversations with said individual on said phone number/line and that the recording, replay and communication is being done with the Cardholder's consent and authority. The Cardholder likewise authorizes MPI to store the recorded conversation and agrees that MPI may use the taped or recorded conversation against the Cardholder or against any third party, in any proceeding and for any lawful purpose. MPI shall not be liable for any loss, damage or expense which the Cardholder may suffer as a result of MPI acting on such telephone communications.

15. CARDHOLDER COMMUNICATIONS

The Cardholder hereby agrees that MPI may send or communicate through available platform of communications such as but not limited to Official Facebook Page, website, e-mail, various messaging platforms such as SMS, Viber, etc. for specific and timely prompts, reminders and notices from time to time concerning account information and other matters relating to the CARD. The Cardholder hereby acknowledges and accepts that each e-mail or SMS may be sent to the Cardholder may be encrypted or password protected to conceal the Cardholder's name and other information pertaining to the Cardholder's Card account. It is the Cardholder's responsibility to ensure the security of his/her e-mail address and cellular phone. Unless there is proven negligence of the Bank and/or its directors, officers, employees, and authorized representatives and third parties, the Cardholder hereby holds MPI free and harmless against any and all liability, administrative, civil or criminal, including but not limited, to those relating to any secrecy laws or regulations (if any), should any e-mail or other messages be viewed or accessed by any persons other than the Cardholder. The Cardholder agrees that MPI does not guarantee the timely delivery or accuracy of any e-mail or SMS due to external factors such as but not limited to telco service/network company, which are purely for convenience, information and notification purposes only. The Cardholder shall be fully responsible to inform MPI of any changes to the Cardholder's e-mail address and cellular phone number in a timely manner and to monitor the due performance and compliance of the Cardholder's obligations. The Cardholder renders MPI free and harmless against any and all liability resulting from the Cardholder's failure to inform MPI of any changes to the Cardholder's e-mail or cellular phone number thus rendering MPI unable to send e-mail or SMS communications to the Cardholder.

16. RIGHT OF SET-OFF

In case of default, MPI shall have the right to set-off or apply to the payment of the CARD obligations any funds under their deposit account/s with MPI or which MPI may have in its possession or control, including all or any interests or other income which may accrue thereon, and including but not limited to time deposit accounts and/or long-term investments, which MPI is authorized to pre-terminate accordingly, to convert into Philippine Peso if denominated in foreign currency at the prevailing exchange rate at the time of set-off or pre-termination.

The Cardholder authorizes MPI, by way of legal compensation or set-off, to withhold all properties or securities that are now or may hereinafter come into the possession and/or control of MPI, and apply the same at its option, to the payment of the CARD obligations. The Cardholder irrevocably constitutes and appoints MPI as his/her attorney-in-fact with full power, in Cardholder's name and behalf but without necessity of prior notice, to negotiate, sell, transfer, or in any manner dispose of such stocks, bonds, or other property by public or private sale, including any and all interests or other income which may accrue thereon, and thereafter apply the proceeds of such sale or disposition in payment of any and all amounts due under the Cardholder's CARD obligations.

In the absence of deposit/s with MPI, monies, securities, real or personal properties or things of value, the Cardholder and/or his/her supplementary hereby agree to assign and deliver any deposit or funds the Cardholder and/or his/her supplementary may have with any other bank or financial institution to the extent of said Cardholder's and/or his/her supplementary obligations to MPI. For this purpose, the Cardholder and/or his/her supplementary do hereby consent and authorize said bank or financial institution to disclose to MPI or its duly authorized representative regarding any information relative to any deposit/placement the Cardholder and/or his/her supplementary may have with any such bank or financial institution.

17. ASSIGNMENT AND WAIVER

MPI may assign, discount or otherwise transfer part or all of its rights and/or obligations hereunder or under any CARD transaction with a formal notice sent to the Cardholder. In the event of such assignment, the Cardholder hereby irrevocably agrees not to assert against the assignee set-off rights of any obligations, which may be owed by MPI to the Cardholder.

18. DELINQUENCY REPORTING

The Cardholder is liable for all charges, fees and other obligations incurred through the use of the CARD and all supplementary CARD(s) and in the event of any future delinquency, the Cardholder authorizes MPI to terminate CARD privileges, report and/or include the names of the Cardholder as well as the supplementary in negative listings of any credit bureau or institution.

19. DEFAULT

The Cardholder shall be considered in default in any of the following events:

• The Cardholder fails to pay on the Payment Due Date any of his/her obligations on one or more CARD(s) or other credit facilities;
• The Cardholder's outstanding availments exceed his/her credit limit;
• Any creditor tries, by legal process, to seize the money or any property of the Cardholder held by MPI or its subsidiary or affiliate;
• The Cardholder applies for voluntary or involuntary relief under the insolvency law or other bankruptcy laws;
• MPI believes, on reasonable grounds, that it was induced by fraudulent misrepresentation to grant the credit facility in favor of the Cardholder;
• The Cardholder fails to observe any of the terms and conditions of any agreement governing the issuance and use of the Credit Cards;
• The Cardholder fails to observe any of the terms and conditions of any contract or evidence of indebtedness and/or other related documents which the Cardholder executed or were otherwise issued by MPI in connection with any credit and loan facilities granted by MPI or any other Overseas Units or affiliates of MPI; or another financial institution or other lender in favor of the Cardholder; or
• The Cardholder is charged with, convicted of or under investigation by competent government authority for violation of Republic Act No. 8484 (Access Devices Regulation Act of 1998) or other laws or regulations relating to credit card or bank transactions or MPI has prima facie evidence to charge the Cardholder with a violation of any of the provisions of such laws or regulations.

In case the Cardholder commits any of the foregoing events of default, MPI may demand payment of the Total Amount Due of the CARD. MPI also reserves the right to accelerate the Cardholder's deferred charges as a consequence of default. In case the Cardholder has more than one (1) CARD, the default in one shall automatically be considered as default in the other account/s. At whichever case, MPI reserves the right to terminate the use of all the CARD privileges of the Cardholder, including the supplementary member (s), if any, for all his/her/their CARD accounts with MPI, and the Cardholder is liable to pay a late payment penalty as applicable.

Default by the Cardholder shall entitle MPI to immediately avail its right to set-off and to initiate legal action or proceedings against the Cardholder.

20. ENDORSEMENT TO COLLECTION AGENCIES, ATTORNEY'S FEES AND GOVERNING LAW

MPI may refer an account to a collection agency. In such case, MPI shall inform the Cardholder in writing of the endorsement of the collection of their account to a collection agency, or the endorsement of their account from one collection agency to another, at least seven (7) days prior to the actual endorsement. The notification shall include the full name of the collection agency and its contact details. In case it is necessary to collect the total obligations through an attorney-at-law or collection agency, the Cardholder, supplementary cardholder(s) and/or co-obligor, jointly and severally, shall pay the cost of the collection and/or attorney's fees and the litigation and judicial expenses as applicable.

21. VENUE OF ACTION

This agreement shall be governed by the laws of the Republic of the Philippines and the exclusive venue of all suits to enforce this agreement is only in the proper courts of Taguig City or in any competent local court.

22. TAXES, FEES AND EXPENSES

Any and all taxes, fees and expenses which may be due or payable in connection with the CARD or any credit facilities granted by MPI in connection therewith is for the sole account of the Cardholder.

23. CANCELLATION/TERMINATION BY CARDHOLDER

Cancellation of the CARD must be done in writing, or by calling the Maybank Customer Care Hotline, subject to the immediate payment or settlement of the Total Amount Due. Moreover, cancellation of supplementary CARD(s) shall likewise require request from the Principal Cardholder.

24. CHANGE OF CONTACT DETAILS

Cardholder shall notify MPI immediately in writing, or by calling the Maybank Customer Care Hotline, of any change in his/her residence, office and/or mailing address and/or telephone numbers. The monthly Statement of Account and renewal/replacement cards plus other correspondences shall be mailed/delivered by MPI at the latest reported mailing address of the Cardholder and delivery of the same at the Cardholder's latest reported mailing address shall be effective and conclusively deemed to be sufficient receipt of said notices.

25. CHANGE OF STATUS

Cardholder shall notify MPI in writing of any change in civil status.

26. AMENDMENTS

MPI may, at any time and for whatever reason it may deem proper, amend, revise or modify this Agreement, including the Cardholder's Credit Limit and any such amendment shall bind the Cardholder upon notice or on the date of effectivity as specified in the notice, whichever is earlier, unless the Cardholder objects thereto, by manifesting his/her intention to terminate his/her membership. Failure to notify MPI of Cardholder's intention to terminate his/her membership shall be construed as acceptance by the Cardholder of the amendments to this Agreement.

27. SEPARABILITY CLAUSE

The enforceability and validity of this Agreement, in whole or in part, shall not be affected by the unenforceability or invalidity, whether temporary or permanent, of any particular provision hereof because of restrictive laws, regulations, or judicial or administrative determinations obtained during any period hereof or for any other cause.

28. NON-WAIVER OF RIGHTS

Unless there is proven negligence of the Bank and/or its directors, officers, employees, and authorized representatives and third parties, no failure or delay on the part of MPI in exercising any right or power hereunder shall operate as a waiver thereof nor shall any partial or single exercise of any such right or power preclude any other right or power thereunder. No waiver by MPI of any of its rights or powers herein shall be deemed to have been made unless expressed in writing and signed by its duly authorized representative(s).

29. LIMITATIONS

The Cardholder agrees not to use the CARD for the purchase of items/goods for the importation into the Philippines of which is subject to the provisions of BSP Circular No. 1389, as amended, and all other circulars, laws, rules and regulations pertaining to importation. Likewise, the Cardholder agrees and warrants that the proceeds of any cash advance availments abroad shall not be used for foreign investments or the payment of foreign loans or in violation of any existing foreign exchange rules and regulations.

30. LIMITATION OF LIABILITY

The Cardholder agrees that the Bank's liability under this agreement, if any, shall not exceed Three Thousand Pesos (Php3,000); provided that, in any action arising from this agreement or any incident thereto which the Cardholder or any other party may file against the Bank, in no event shall the maximum liability of the Bank exceed Php30,000, except when the Bank is found to be guilty of willful misconduct.

31. DISCLOSURE

As governed by the Data Privacy Act of 2012, the Cardholder hereby consents to the transfer, disclosure and communication of any information relating to him/her, his/her accounts, or any information related thereon (including information obtained by the Bank from third parties such as any credit bureau, banking associations, credit information service providers, credit and loan providers) to other credit card companies, to other financial institutions, to courts or government offices or agencies upon their order, to credit information or investigation companies, to insurance companies or to third party service providers as deemed necessary  by MPI including but not limited for use in connection with the provision of any products or services to the Cardholder or his/her accounts.

I allow Maybank Philippines, Inc. to provide to the appropriate regulatory agencies and/or authorities, and/or to Malayan Banking Berhad, its subsidiaries, affiliates or branches, and/or any of Maybank Philippines, Inc.’s authorized agents any information pertinent to my account(s) and/or as may be stipulated under the applicable laws, regulations, guidelines, directives or agreement.

The Cardholder hereby indemnifies and holds MPI free and harmless from any liability that may arise from such disclosure, unless proven that there is gross negligence or willful misconduct in the practice of its business.

32. FOREIGN CURRENCY CHARGES

All charges incurred in foreign currency through the use of the CARD shall be billed and be payable in Philippine Peso. An Issuer Service Fee (ISF) equivalent to a percentage of the converted amount using the foreign exchange rate of Visa/Mastercard plus a percentage of the assessment fee of Visa/Mastercard. The updated fees may be viewed at https://www.maybank.com.ph/en/personal/cards/credit-cards/fees-charges.html.

33. COMPLIANCE

The Cardholder agrees to fully comply and abide by (i) the terms and conditions governing the use of the CARD, (ii) laws, statutes and regulations and BSP Circulars relevant to credit cards and credit accommodations and (iii) the provisions of Republic Act 8484 governing the use of the credit card and other access devices in commercial transactions.

34. OTHER TERMS AND CONDITIONS

The Terms and Conditions, reminders and other provisions contained in the CARD, the Statement of Account, EzyPlans Contract, charge slips, Suretyship Agreements, Card carrier and such other CARD  documents, related instruments or documents are made integral parts hereof by reference and shall likewise be resorted to in instances where they are applicable. It is agreed that the terms and conditions herein, as well as the aforementioned terms and conditions, including reminders, rules and regulations promulgated by MPI from time to time (the "Other Terms and Conditions") shall govern the use of the CARD and the supplementary CARD(s) issued hereunder.

Any alteration, amendment, exception, reservation or scribbling herein made by the Cardholder or in the Other Terms and Conditions, not duly approved in accordance with MPI's appropriate procedures, shall not be valid and binding upon MPI.

35. CONSUMER ASSISTANCE CHANNELS

The cardholder may contact our Customer Care hotline thru any of the following (02) 8588 3888, PLDT Domestic Toll Free 1-800-10-588 3888, e-mail: mpi.customerservice@maybank.com, Facebook Direct Message (for general inquiries only) Maybank Philippines. Maybank Philippines Inc., official website is www.maybank.com.ph.

36. REGULATING BODY

Maybank Philippines Inc. is regulated by the Bangko Sentral ng Pilipinas | https://www.bsp.gov.ph

Published December 7, 2023

Contact Details
Email: mpi.customerservice@maybank.com
Phone: (02) 8588 3888
PLDT Domestic Toll-Free: 1800 10 588 3888