| What are eligible credit card accounts for the 60-day grace period? |
| Credit Card accounts that are CURRENT as of 15 September 2020, and will cover outstanding balance ( covered OB) prior to 15 September 2020. New purchases including monthly installment amortization/s, if any, posted from 15 September 2020 onwards will not be covered by the 60-day grace period. |
| Do I need to call the Maybank Customer Service Hotline to request for the 60-day payment grace period? |
| No, all eligible credit card accounts will automatically be given a 60-day payment grace period. |
| How do I know if I am eligible for the 60-day grace period? |
| Eligible credit cardholders will receive an SMS. |
| What payment due dates are covered by the 60-day payment grace period? |
| October due dates will be given a 60-day payment grace period for the covered OB as of 14 September 2020 . |
| What is the effect on my credit card account because of the payment grace period? |
| 1. Payment due date will move by 60 days i.e. Original Due Date: Oct. 5, 2020 to New Due Date: Dec. 4, 2020 Original Due Date: Oct. 19, 2020 to New Due Date: Dec. 18, 2020 2. Bank-initiated credit and debit adjustments equivalent to covered OB as of 14 September 2020 will be reflected in your October and November statements of account. |
| Will I be charged retail interest during the 60-day grace period? |
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No interest will be charged on covered OB as of 14 September 2020 during the 60-day grace period.
New purchases posted from 15 September 2020 onwards and any unpaid balance of the covered OB after the grace period shall incur interest if not paid in full on the new due date. |
| My Maybank Credit Card is currently enrolled for an Auto Debit Arrangement (ADA). Will this push through on the covered due dates? |
| Yes, the ADA will push through if the deposit account you have enrolled has sufficient balance. However, should you opt for a reversal, you may send the request to mpi.customerservice@maybank.com or call (02) 8588 8388 or 1800 10 588 3888. |
| Can I pay my credit card due amount for the covered OB now and not on my new due date? |
| Yes, we still encourage you to pay in full or partially for your covered OB anytime before your new due date to refresh your credit limit and to manage your payable amount. |
| What are your payment acceptance channels? |
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For your safety and convenience, you may pay through the following digital payment acceptance channels:
Maybank PH app Maybank2U Internet Banking website BPI Online BDO Online BancNet ATMs BancNet Online Alternatively, you may pay over the counter in any of our Maybank branches, BDO and RCBC branches and SM Payment Centers. |